Night Auditor
Spire Hospitality•Covington, KY
•Onsite
About The Position
In this pivotal overnight role, you will extend a warm welcome to our guests and deliver exceptional service throughout their stay. As a Night Auditor, your dedication to guest satisfaction and meticulous attention to closing and resetting systems for seamless next-day operations will elevate our standards.
Requirements
- High school diploma or its equivalent
- 1-year experience as a Guest Services Agent required
- Knowledge of accounting operations such as accounts receivable, accounts payable, server service fees, etc.
- Basic mathematical skills to prepare financial reporting
- Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
- CPR/First Aid Certification
Nice To Haves
- Hotel experience preferred
- Previous experience with hotel PMS systems a plus. Examples: OPERA, OnQ
Responsibilities
- Deliver unparalleled service, courtesy, and care to our guests by responding promptly and effectively to guest questions and requests
- Demonstrate exceptional attention to detail in preparing daily Food & Beverage revenue reports, and in creating and balancing PMS reports for revenue and settlement accounts
- Make corrections and adjustments via the PMS and handle all computer problems that might occur throughout the shift
- Enter revenue, expenses, and allowances into the computer system to generate daily reports, including the Guest Ledger Summary and the Daily Restaurant Summary
- Efficiently conduct check-ins, check-outs, and promptly answer phone calls with professionalism and courtesy
- Resolve guest concerns with attentive service recovery
Benefits
- EARLY PAY OR EARNED WAGE ACCESS get paid before payday
- wellness programs
- wonderful hotel discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
