Night Audit

Salem•Winston-Salem, NC

11d•Onsite

About The Position

The Night Auditor is responsible for balancing the daily revenue and expense transactions for the hotel while providing exceptional guest service in a professional and genuinely friendly manner. This role may also serve as the manager-on-duty during the shift and ensures the successful overnight functioning of the Front Office.

Requirements

One year of experience in a similar position or guest service agent experience with relief night audit responsibilities preferred.
Knowledge of accounting procedures and strong attention to detail.
Ability to communicate clearly and professionally through proper grammar and active listening.
Ability to operate a variety of computer applications.
Availability to work weekends, holidays, overtime, and alternating shifts.
Ability to stand for prolonged periods (up to 4 hours or more).
Ability to perform very light, infrequent physical movements such as bending, stretching, stooping, or squatting.

Responsibilities

Post appropriate charges and transactions to guest accounts.
Maintain, review, post, and/or transfer charges and deposits to master accounts.
Investigate or analyze out-of-balance situations and complete necessary corrections.
Prepare daily revenue summaries and front office statistical reports.
Perform end-of-day system procedures and prepare systems for the next day’s operations.
Serve as night manager-on-duty as assigned and complete the MOD report.
Assist guests with check-in, check-out, and general inquiries regarding rates, room types, amenities, and local area information.
Resolve guest complaints using the company’s Guest Service Recovery method, escalating when necessary.
Complete end-of-shift reports and deposits following company cash-handling standards.
Maintain awareness of security and safety concerns and notify supervisors of risks.
Keep work areas clean and organized and maintain safe work habits.
Perform additional duties as needed, required, or directed.