Night Auditor-PT

Carter Hospitality Group•Kissimmee, FL

2d•Onsite

About The Position

The Night Auditor is responsible for performing close of day procedures for the hotel Front Office and accounting for daily activity by organizing and verifying information; identifying and correcting discrepancies; posting accounts; and running and distributing daily reports. This role also involves providing relief support to the hotel PBX operator, maintaining and posting a daily balance of all house accounts, reconciling cashier’s reports, and transmitting credit card batches. The Night Auditor will also complete and transmit daily management and accounting reports, act as the hotel system liaison during night hours, and perform Guest Service Representative functions as required, which may include booking room reservations and answering hotel phone calls.

Requirements

High school diploma or GED required.
Minimum of two years’ experience working in a related field (hospitality preferred).
Proficient knowledge in Microsoft Office.
Experience in high volume establishments.
Technical proficiency (computer applications).
Previous Customer service experience.
Must be able to pass pre-employment testing (i.e. drug test, background check, etc).
Must have full availability and be able to work days, evenings, nights, weekends, and holidays.
Ability to read, write and speak English.
Ability to understand, follow and give written and oral instructions.
Ability to deal with stressful conflicts involving groups of people, individuals, and co-workers.
Ability to work with large groups of people, and age groups.
Solid judgment and ability to resolve conflicts effectively.
Operate effectively in stressful situations.
Ability to multi-task.
Ability to adapt to changing guest needs.
Attention to detail.
Strong organizational and time management discipline.
Understanding of hospitality operating systems.
Good computer skills.
Able to perform cash handling procedures.
Mature, with good judgment, detailed oriented, friendly and responsible.
Ability to work harmoniously with fellow employees and guests.

Nice To Haves

College degree preferred.
Ideal candidate will have some prior hotel reception/auditor experience.
Multi-lingual a plus.
Knowledge of leadership techniques.
Ability to work outdoors including intense or inclement weather conditions.

Responsibilities

Perform close of day procedures for the hotel Front Office.
Account for daily activity by organizing and verifying information.
Identify and correct discrepancies.
Post accounts and run and distribute daily reports.
Audit the shift closing of all front office staff and complete an audit summary for each shift.
Produce accurate and timely reports and correctly handle all cash transactions.
Provide relief support to the hotel PBX operator during shift.
Maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions and final reports to accounting and profit centers.
Reconcile cashier’s reports with the restaurant system each night, researching and posting any unresolved tickets from the day shifts.
Balance and audit for accuracy room revenue, food and beverage revenue, cashier’s reports, and guest and house accounts and telephone revenue.
Assist in the preparation of all reports relevant to daily revenues.
Transmit credit card batches.
Complete and transmit daily management and accounting reports and supporting documents.
Act as hotel system liaison during night hours.
Perform all Guest Service Representative Functions as required.
Assist in booking room reservations.
Assist in answering hotel phone calls and notifying guests of messages.
Perform any and all duties assigned by management.