Part Time Night Auditor ~ Holiday Inn Gaithersburg ~

B.F. Saul Company Hospitality Group•Gaithersburg, MD

8d•Onsite

About The Position

B. F. Saul Company Hospitality Group, a subsidiary of the largest private real estate company in the Washington, D.C. area with over 130 years of operation, manages a portfolio of more than 20 business-class hotels. This position is responsible for balancing and closing the previous business day, completing daily financial reports, and managing person in charge duties during the overnight shift. The role requires sound judgment in making independent decisions, ensuring security protocols are followed, and assisting guests in a friendly, professional, and timely manner, adhering to high standards of quality to ensure guest satisfaction.

Requirements

High school diploma or GED required.
2+ years prior guest service experience required, preferably in a hospitality setting.
Excellent computer knowledge and communication skills needed.
Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.
Ability to lift, push and pull up to 75 pounds on an occasional basis.

Nice To Haves

Prior night audit or accounting experience preferred.

Responsibilities

Performs the manager-on-duty role during 3rd shift.
Anticipates and responds to guests in a friendly and positive manner.
Responsible for providing the highest level of service.
Process check-ins and check-outs, verify billing, create reservations, and process special requests.
Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
Ability to work independently or in a team in meeting guests needs, and actively contributes to the efforts of other departments when necessary.
Understands and follows B. F. Saul Company Hospitality Group and TownePlace Suites guest service recovery program.
Accountable for accurately balancing all revenue sources and completing daily financial reports.
Process no-show reservations, prepare financial reports for managerial review.
Close the financial day for the hotel.
Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.
Monitors room availability, follows restrictions, and all booking policies and procedures.
Drives sales and maximizes revenue by up-selling rooms and amenities.
Follows B. F. Saul Company Hospitality Group and TownePlace Suites procedures when handling cash and processing financial transactions.
Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
Produces required volume of work by planning, organizing and prioritizing work duties.
After completing financial tasks, works on assigned additional projects, stocking supplies and assisting other over-night staff as needed.
Adheres to B. F. Saul Company Hospitality Group and TownePlace Suites general work rules and department procedures.
Attends all required department and hotel meetings.
Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group and TownePlace Suites, brand, local, state and federal regulations.
Follows all B. F. Saul Company Hospitality Group and TownePlace Suites procedures for guest/associate incidents.
Knowledgeable of hotel emergency procedures.