Night Auditor
Columbia Gorge Hotel•Hood River, OR
•Onsite
About The Position
The Hotel Night Auditor attends to guests’ needs, included, but not limited to, registration, checkout, and cashiering. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Requirements
- High School diploma/GED required
- Customer service experience required
- Experience handling cash, credit card procedures, and use math concepts
- Attention to detail and organized
Nice To Haves
- Previous experience in hospitality preferred
Responsibilities
- Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that are not already in house
- Explain and provide any promotional items to each guest checking in
- Responds promptly to any guest inquiries or complaints and offer an alternate solution if guest demand cannot be met
- Cover other areas of hotel as needed
- Document any guest accidents by completing the accident report form
- Complete the maintenance log whenever a complaint is reported
- Maintain all areas of the front desk
- Take the initiative to greet guests in a friendly and warm manner
- Prepare and balance the nightly audit
- Email all necessary reports to designated people.
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
