Night Auditor
About The Position
The Night Auditor performs all front desk related functions including but not limited to checking guests in/out, promoting sales related programs, maintaining guest records, and cash handling. This role is responsible for auditing the previous day’s receipts to verify and balance entries, running reports, and verifying the accuracy of information. The Night Auditor may also assist with breakfast setup, including food preparation, setup, service, and cleaning. This position is the only team member on property for the majority of the work shift and requires the ability to work alone. The Night Auditor is responsible for guest safety and security during overnight hours and ensures an exceptional guest experience by providing courteous, efficient, and friendly service. They respond promptly and efficiently to inquiries, requests, and complaints with a +1 Service Attitude and contribute to maintaining a positive work environment.
Requirements
- Ability to take written and verbal direction.
- Ability to speak English clearly and read English.
- Ability to relate to the public in a warm, friendly manner.
- Ability to give attention to detail.
- Ability to handle multiple tasks simultaneously and efficiently.
- Thorough knowledge of Drury Hotels’ policies and procedures for guest services.
- Ability to handle money and make change.
- Ability to utilize office machines.
- Ability to maintain the front desk lobby area in a clean and organized manner.
- Compliance with hotel’s safety and security rules and instructions.
- Willingness and ability to work alone as scheduled.
- Must be willing to and have the ability to work alone.
Responsibilities
- Perform all front desk related functions including checking guests in/out, promoting sales related programs, maintaining guest records, and cash handling.
- Audit the previous day’s receipts to verify and balance entries.
- Run reports and verify the accuracy of information.
- Assist with breakfast setup, including food preparation, setup, service, and cleaning.
- Ensure guest safety and security during overnight hours.
- Provide courteous, efficient, and friendly service to all guests and potential guests.
- Respond promptly and efficiently to inquiries, requests, and complaints.
- Contribute to maintaining a positive work environment.
Benefits
- Quarterly bonus opportunity of up to $3,200 annually
- Flexible scheduling
- Paid time off
- Hotel discounts
- Free room nights
- Mentorship
- Cross-training
- Development plans
- Management training
- Medical insurance
- Dental insurance
- Vision insurance
- Prescription insurance
- Life insurance
- Disability insurance
- Team Member Assistance Program
- Company-matched 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
