Night Auditor

AccorHotel•Miami, FL

28d•Onsite

About The Position

Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart, Join us and become a Heartist®.

Requirements

Fully knowledgeable in all emergency procedures.
Ensure proper registration of guests and credit procedures are followed.
Ensuring adherence to all systems and control procedures.
Balancing of daily postings and revenue.
Ensuring that the credit card charges are transmitting to the bank for proper payment.
Responsible to handle all Worker’s Compensation reporting and procedures timely.
Responsible to handle all emergency procedures such as evacuations, fire, guest injuries, theft, car accidents, etc. Must write reports and present them to the Director of Operations and General Manager.
Trains and develops overnight shift Heartists, instilling Accor and Novotel Miami Brickell culture and standards.
Responsible to review all VIP arrivals and All members.
Ensure guests are been advise of loyalty program.

Responsibilities

Timely and accurate preparation of the Daily Report (Daily Business Summary DBS).
Expeditious and diplomatic resolution of guest problems.
Fully knowledgeable in all emergency procedures.
Accurate preparation of VIP, complimentary, house use rooms, and out of order lists.
Ensure proper registration of guests and credit procedures are followed.
Distribution of all nightly reports.
Efficient processing of guaranteed no show billings.
Obtain nightly city-wide occupancy and average rate figures.
Maintain current back up reports.
Handling Express Check-Outs ensuring their completion.
Training and supervising of Night Auditors and 3rd shift Front Office, Engineering and Loss Prevention staff members.
Ensuring adherence to all systems and control procedures.
Documenting errors made by cash handling Heartists.
Ensuring that third shift Night Audit, Engineering, Loss Prevention checklists and responsibilities are completed.
Balancing of daily postings and revenue.
Ensuring that the credit card charges are transmitting to the bank for proper payment.
Responsible to handle all Worker’s Compensation reporting and procedures timely.
Conducts hotel walks in every shift.
Responsible to handle all emergency procedures such as evacuations, fire, guest injuries, theft, car accidents, etc. Must write reports and present them to the Director of Operations and General Manager.
Trains and develops overnight shift Heartists, instilling Accor and Novotel Miami Brickell culture and standards.
Responsible to review all VIP arrivals and All members.
Ensure guests are been advise of loyalty program.