Night Auditor

DRIFTWOOD HOSPITALITY MANAGEMENT•Wilmington, DE

14d•Onsite

About The Position

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel. This role involves posting and balancing charges and settlements, maintaining files, and resetting systems for next-day operations. The Night Auditor also functions as a front desk agent during their shift.

Requirements

Knowledge of accounting operations to include all aspects such as accounts receivable accounts payable, etc.
Basic mathematical skills and ability to operate a 10-key by touch.
Ability to effectively deal with guest and employee concerns in a friendly and positive manner.
Ability to access and accurately input information using a moderately complex computer.
Ability to read, write and speak English sufficient to understand and communicate with employees and guests.
Must have excellent telephone etiquette skills.
Hearing and visual ability to observe and detect signs of emergency situations.
Ability to stand and move throughout front office and continuously performs essential job functions.
Lifting up to 25 pounds maximum.
Occasional twisting, bending, stooping, reaching, standing, walking.
Frequent talking, hearing, seeing and smiling.

Nice To Haves

This involves listening to the nature of concern, demonstrating empathy with the customer and providing positive and proactive solutions.

Responsibilities

Post and balance charges and settlements in a timely and efficient manner.
Maintain files and reset the systems for next day operations.
Run audit reports/journals.
Make corrections and adjustments and handle all computer problems that might occur throughout their shift.
Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.
Ensure all reports and back-up vouchers are complete and filed properly.
Ensure all necessary copies of documents/back-up and reports of daily work are distributed to the proper person (i.e. A/R, A/P, and Payroll).
Review and correct discrepancies in the Front Desk System.
Greet customers immediately with a friendly and sincere welcome.
Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.
Make appropriate selection of rooms based on guest needs.
Code electronic keys, certificates, and coupons as appropriate.
Verify and imprint credit cards for authorization using electronic acceptance methods.
Handle cash; make change and balance as assigned house bank.
Accept and record vouchers, travelers’ checks, and other forms of payment.
Post charges to guest rooms and house accounts using the computer.
Promptly answer the telephone using positive and clear English communication.
Input messages into the computer.
Retrieve messages and communicate the content to the guest.
Retrieve mail, small packages and facsimiles for customers as requested.
Adheres to all company policies and procedures.
Follows safety and security procedures and rules.
Knows department fire prevention and emergency procedures.
Utilizes protective equipment.
Reports unsafe conditions to supervisor/manager.
Reports accidents, injuries, near-misses, property damage or loss to supervisor/manager.
Provides for a safe work environment by following all safety and security procedures and rules.
All team members must maintain a neat, clean and well groomed appearance.
Assists other Front Desk Personnel when need.
Perform any related duties as requested by supervisor/manager.