Night Auditor

EXCHANGE HOTELS MANAGEMENT•Fort Worth, TX

33d•Onsite

About The Position

The Night Auditor plays a critical role in ensuring the accuracy, integrity, and continuity of hotel operations during overnight hours at Hyatt Place Fort Worth Stockyards. This position is responsible for balancing daily financial transactions, completing the night audit process, and preparing reports that support the hotel’s transition into the next business day. In addition to audit responsibilities, the Night Auditor serves as the primary overnight guest service representative, delivering attentive, professional, and solution-oriented service while upholding Hyatt Place standards and the authentic hospitality of the Historic Stockyards.

Requirements

Availability to work overnight shifts, including weekends and holidays.
Strong interpersonal skills with a passion for guest service and hospitality.
Strong attention to detail with the ability to accurately handle financial data and reports.
Ability to multitask, prioritize, and remain composed in a fast-paced environment.
Ability to remain composed, professional, and guest-focused during overnight operations.
Embody our Core Values: Respect, Integrity, Humility, Empathy, Creativity, Fun.

Nice To Haves

Previous hotel night audit, front desk, or hospitality experience preferred.
Familiarity with Hyatt Place property management systems.
Basic accounting or cash-handling experience.
Knowledge of local area, attractions, dining, and services to enhance guest recommendations.

Responsibilities

Accurately complete the nightly audit process, ensuring all daily transactions are balanced and properly posted.
Reconcile room charges, taxes, cash receipts, credit card transactions, and miscellaneous postings.
Audit front desk and outlet cashier work and correct discrepancies in accordance with hotel procedures.
Verify room rates, package postings, and incidental charges to ensure accuracy across all guest folios.
Run end-of-day programs and officially close the business day in the property management system.
Generate and distribute daily flash reports, night audit reports, and morning financial reports to leadership, finance, and housekeeping as required.
Provide professional, courteous overnight guest service, including check-ins, check-outs, reservations assistance, and guest inquiries.
Anticipate guest needs and resolve concerns calmly and effectively, escalating issues to leadership when appropriate.
Serve as a knowledgeable resource for guests regarding hotel amenities, services, and local Fort Worth Stockyards attractions during overnight hours.
Identify and report maintenance issues, safety concerns, or suspicious activity to on-call leadership or appropriate departments.
Maintain a clean, organized, and professional front desk and lobby area throughout the shift.
Safeguard guest privacy and confidentiality while ensuring the security of all guest and hotel information.
Support a calm, professional overnight environment while operating independently with sound judgment.
All other duties as assigned.