Night Auditor

Avid Hotel By IHG•Madison, AL

1d•Onsite

About The Position

Shivaay Group LLC is seeking individuals with a positive personality and excellent communication and guest services skills for our Front Desk/Night Audit Team. This role offers great opportunities in the hospitality industry with chances for internal advancement. Cross-training may be required in all departments to facilitate growth within the company. Guest Service Representatives are the first and last impression guests have, making this a valuable position. We are looking for the best individuals to fill this role.

Requirements

Must be authorized to work in the US.
Must have reliable transportation.
Willing to work on weekends and holidays.
Willing to do heavy lifting.
Must be willing to go under background check.
Must be 21 years of age.
Ability to manage guest in every situation including complaints in a calm and professional manner.
Communication skills and excellent phone etiquette.
Quick to learn a new system and structure.
Capable of working in a fast-paced work environment, alone and with others.
Ability to see, hear, reach, stand, stoop, bend, and crouch up to 8 hours on a daily basis.
Must be able to push, pull, and lift up to 50 lbs.
Must be able to write.

Nice To Haves

Hotel customer service experience is preferred but not required.
Experience in the hotel Operating Systems is a plus, but not required.
Bilingual or Multilingual skills (if applicable) are a plus.
Housekeeping Experience is a plus.
At least 1 year of hotel housekeeping experience preferred.

Responsibilities

Assist guests with any needs or requests.
Gain basic knowledge of the front desk operating system.
Check guests in and out efficiently.
Answer phones in a professional manner.
Make reservations, take messages for other departments and management, and relay them to the correct department.
Assist guests with billing and reservation concerns.
Maintain a clean and organized work area.
Greet guests in a friendly and professional manner.
Stand for long periods of time while monitoring the work area.
Clean common areas and rooms when necessary.
Stock food and beverage items as needed.
Inform guests of events, local attractions, local restaurants, services, and hotel facilities.
Resolve guest issues and complaints in a timely manner.
Process nightly audits, and complete any necessary account or reports.
Conduct property walks as needed.