Night Auditor

Drury Hotels•Grand Rapids, MI

12d•Onsite

About The Position

The Night Auditor is responsible for performing all front desk related functions, including checking guests in and out, promoting sales programs, maintaining guest records, and handling cash. This role also involves auditing the previous day’s receipts to verify and balance entries, running reports, and ensuring information accuracy. Additionally, the Night Auditor may assist with breakfast setup, including food preparation, setup, service, and cleaning. This position is the sole team member on property for the majority of the work shift and requires the ability to work alone. The Night Auditor is responsible for guest safety and security during overnight hours and must ensure an exceptional guest experience by providing courteous, efficient, and friendly service. They must respond promptly and efficiently to inquiries, requests, and complaints with a +1 Service Attitude and contribute to a positive work environment.

Requirements

Ability to take written and verbal direction and speak English clearly and read English.
Ability to relate to the public in a warm, friendly manner in providing a hospitable environment.
Ability to give attention to detail and to handle multiple tasks simultaneously and efficiently.
Thorough knowledge of Drury Hotels’ policies and procedures, for guest services.
Ability to handle money, make change and utilize office machines in the normal day-to-day activities.
Must be willing to and have the ability to work alone as scheduled.
At some locations, may be the only team member on property during work shift.

Responsibilities

Performs all front desk related functions including but not limited to checking guests in/out, promoting sales related programs, maintaining guest records, cash handling, etc.
Audits the previous day’s receipts to verify and balance entries, runs reports and verifies accuracy of information.
May assist with set up of breakfast, including food preparation, set up, service and/or cleaning.
Is the only team member on property for the majority of the work shift and must be willing to and have the ability to work alone.
Responsible for guest safety and security during overnight hours.
Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner.
Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude.
Contributes to maintaining a positive work environment at all times for our diverse team and guests.
Maintains the front desk lobby area in a clean and organized manner.
Complies with hotel’s safety and security rules and instructions in performing work efficiently while protecting self, team members, guests and the hotel.