Night Auditor

North Point Hospitality Group, Inc.•Nashville, TN

69d•Onsite

About The Position

The Night Auditor is responsible for registering guests, checking them out, and settling accounts. This role also involves providing general information to guests, balancing and auditing all Front Office postings and settlements, updating daily checklists and guest history, and balancing all credit card, direct bill, and miscellaneous charges from all shifts. The Night Auditor will also close the food and beverage point of sale system, balance room charges from outlets, and initiate the close-out process by printing and distributing Night Audit Report Packets. A key aspect of this role is consistently providing exceptional customer service, taking ownership of guest complaints, rectifying them efficiently, and communicating guest needs to other team members and departments.

Requirements

At least 1 year in a hotel or a related field.
High school diploma or equivalent.
Basic knowledge of accounting principles.
Proficient in Windows, Excel, Email and Word.
Strong problem solving and troubleshooting abilities.
Effective communication skills.
Ability to work independently with minimal supervision.
Capable of handling high pressure situations and maintaining composure.
Flexible rotting schedule and ability to attend mandatory meetings.
Professionalism
Ability to delight by anticipating guest needs and responding in a friendly, helpful manner
Ability to display a consistently caring and respectful attitude
Act as a gracious host to guests, vendors and candidates for employment

Responsibilities

Registers guests.
Checks out guests and settles accounts.
Provides general information to guests (i.e. directions, restaurant hours etc.).
Balances and audits all Front Office postings and settlements.
Updates daily checklist and guest history.
Balances all credit cards, direct bills, and miscellaneous charges from all shifts.
Closes the food and beverage point of sale system and balances all room charges from outlets.
Starts close-out process; prints and distributes Night Audit Report Packets.
Consistently provides exceptional customer service by exceeding guests expectations.
Takes ownership of all guest complaints and rectifies the complaints quickly and efficiently.
Communicates information regarding guests’ needs to other team members and departments.