Night Auditor

Gulph Creek Hotels•Middletown, NY

33d•Onsite

About The Position

The Night Auditor is primarily responsible for ensuring accurate hotel accounting of guest transactions, billing, and hotel revenue. In addition, the Night Auditor has the same responsibilities of a Front Desk Agent. This role operates on a night shift from 11 PM to 7 AM and requires availability on weekends and holidays.

Requirements

High School diploma or equivalent
Relative experience in customer service
Ability to read and speak English and comprehend simple instructions, short correspondence, and memos
Ability to effectively communicate with employees, guests and supervisors for optimum operation of the property

Responsibilities

Maintain guest service as the driving philosophy of the operation.
Demonstrate a commitment to guest service in responding promptly to guests’ needs.
Ensure guest satisfaction by making sure every guest is satisfied and meets or exceeds guest satisfaction measures.
Ensure hotel standards and services contribute to the delivery of consistent guest service.
Implement and practice guest service initiatives and perform to Gulph Creek Hotel Standards.
Greet all guests (internal and external).
Process guest reservations, registration (check-in) and departures (check-outs).
Offer guest assistance at every opportunity and respond to all guest requests efficiently.
Provide information to guests about hotel policies, services, and amenities, as well as information, directions, and other assistance about the local area.
Maintain accurate guest information in the hotel property management system, including basic guest information, billing/payment, and guest charges.
Maintain daily logs and checklists.
Effectively communicate all pertinent information to other employees within the department.
Assist in all other areas of the operation including PBX/Switchboard, reservations and other areas as necessary.
Comply with all standards and regulations to encourage safe and efficient hotel operations.
Maintain regular attendance in compliance with company policy.
Maintain high standards of personal appearance and grooming in accordance with company policy.
Approach all encounters with guests and employees in a friendly, service-oriented manner.
Maintain and organize work area regularly.
Close and balance room accounts.
Count and balance cash and credit card receipts/transactions.
Make necessary adjustments/corrections to accounts as necessary to maintain accurate accounts, folios, etc.
Print and distribute various audit reports.
Complete all audit checklists and logs.
Close the business days and start new business cycle.