Night Auditor

Middletown Hotel Management•Columbus, OH

24d•Onsite

About The Position

Middletown Hotel Management is committed to distinctive quality and unparalleled customer service in all aspects of our business; as part of the team, you will discover that the pursuit of excellence is truly a rewarding aspect of your career! Our major focus for the business is in the Cincinnati, Columbus, and Dayton areas with mid-high levels hotel chains such as Hilton, IHG, and Marriott. So take your choice of not only location but also a brand of hotel that you can see yourself having longevity and a passion for. We are looking for a detail-oriented and dependable Night Auditor to join the Front Office team at Middletown Hotel Management. In this role, you will provide exceptional guest service during overnight hours while completing daily audits and ensuring all financial reporting is accurate and ready for management review. If you are a self-starter who excels at balancing hospitality with precision, we would love to meet you.

Requirements

Prior front desk or hotel experience preferred
Familiarity with ONQ or similar property management systems a plus
Strong accounting aptitude and attention to detail
Effective verbal and written communication skills
Knowledge of hotel amenities and ability to provide clear directions to guests
Ability to stand and walk for extended periods
Ability to lift up to 50 pounds and assist in moving heavier loads with team support
Ability to work independently overnight in a fast-paced environment

Nice To Haves

Familiarity with ONQ or similar property management systems a plus

Responsibilities

Check guests in and out of the hotel in a professional and efficient manner
Maintain thorough knowledge of the ONQ property management system and assist with reservations
Adhere to all accounting and cash handling procedures
Manage all guest requests and delegate tasks to appropriate departments
Serve as PBX Operator, utilizing the switchboard and other communication devices
Answer all inquiries in a friendly, courteous, and clear manner
Handle and resolve guest complaints, exceeding guest expectations at every opportunity
Perform daily audits including reviewing room and tax postings, balancing totals, completing reports, and completing PMS backup and rebuild
Inform management of any unusual activity during the shift
Assist with the shipping and receiving process in a timely manner
Assist guests with luggage when needed
Maintain the cleanliness and organization of the Front Desk area