Night Auditor

Hersha Hospitality Management LP•Philadelphia, PA

10h•Onsite

About The Position

The Night Auditor is responsible for balancing revenue and settling accounts nightly, maintaining files, and resetting the system for the next day of operations, while also performing Guest Service Agent tasks and duties. Key responsibilities include performing bookkeeping activities such as balancing accounts and conducting nightly audits, keeping records of room availability and guests' accounts (manually or using computers), and preparing and distributing daily reports. The role also involves auditing and reconciling cashiers, as well as auditing, reconciling, consolidating, and transmitting all credit cards on a timely basis. The Night Auditor will input and update financial information into the BRAINS network, check guests in/out, respond to guest inquiries, and resolve complaints. This position requires an awareness of guest satisfaction scores and a commitment to increasing departmental and overall guest satisfaction, practicing safe work habits, wearing protective safety equipment, and performing other duties as requested by management.

Requirements

Previous night audit/accounting experience or equivalent training required
Computer knowledge/Excel and arithmetic skills required
FSD is required within 90 days of employment

Nice To Haves

High School diploma or equivalent

Responsibilities

Balance revenue and settle accounts nightly
Maintain files
Reset the system for the next day of operations
Perform Guest Service Agent tasks and duties
Perform bookkeeping activities, such as balancing accounts and conducting nightly audits
Keep records of room availability and guests' accounts, manually or using computers
Prepare and distribute daily reports
Audit and reconcile cashiers
Audit, reconcile, consolidate, and transmit all credit cards on a timely basis
Input and update financial information into the BRAINS network
Check guests in/out
Respond to guest inquiries and resolve complaints
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
Practice safe work habits and wear protective safety equipment
Ensure overall guest satisfaction
Perform other duties as requested by management