Night Auditor

Fort Sill Apache Companies•Lawton, OK

4d•Onsite

About The Position

The Night Auditor is responsible for performing night audit functions to verify all daily transactions, packaging all reports in an organized manner for recordkeeping, and preparing and balancing the flash report to fax/email to key team members. This role also involves maintaining an operating bank, rendering bills, issuing change, and managing comps and direct mail coupons to ensure billing profiles are accurate. The Night Auditor must complete a shift checklist and submit it to the designated supervisor, work effectively with peers, team members, and regulatory agency personnel, and be willing to train new team members. Additionally, they will complete hotel work orders and inform pertinent team members of issues via written and verbal communication, demonstrating flexibility to adjust work priorities as necessary. The hotel operates seven days a week, 24 hours a day, requiring schedules to accommodate fluctuating business demands, and team members may be asked to work shifts other than those they prefer or normally work, with overtime as required. The role requires the ability to operate various types of equipment, including personal computers and Microsoft Office programs, LMS, Bally’s, key encoder machine, PBX multi-line console, telephone, printers, copy and facsimile machines. The Night Auditor must also maintain confidentiality of business and financial matters and information related to the property, tribal owners, partners, guests, and team members. They must practice safety standards, verbally report all safety issues to hotel maintenance immediately, and issue work orders through the electronic work order system. Following universal precautions, bloodborne pathogen procedures, and Personal Protective Equipment (PPE) procedures as required is essential. Taking responsibility for keeping a safe work area by knowing where to get information, how to read product labels and Material Safety Data Sheets (MSDS), and when and how to warn others about hazards is crucial. Adherence to and compliance with all safety regulations when handling chemicals according to MSDS is required. Prompt reporting of equipment malfunctions to the supervisor and maintenance order system is necessary. Providing assistance to other employees to contribute to the smooth operation of the department and the hotel, and maintaining the security of equipment, keys, and supplies issued each day are also key responsibilities. Promoting excellent guest service through a courteous, tactful, and patient manner with other team members, management, guests, vendors, and the general public is expected. Practicing the 5/10 rule (making eye contact and acknowledging/verbally greeting guests or team members within a 10-foot and 5-foot radius, respectively) is mandatory. Reporting any suspicious activities by guests or others immediately is required. Performing other related duties as may be assigned by the reporting senior is also part of the role.

Requirements

High school diploma or GED preferred.
Skills and abilities to perform data entry and work with personal computers and various programs (e.g. Microsoft Office programs, LMS, Bally), cleaning equipment and sanitation systems.
Outstanding customer service skills.
Excellent communication skills, with the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Passage of a background check and drug-screening test.
Stand for a minimum eight-hour shift.
Operate a multi-line PBX system in a pleasant, efficient, and timely manner, maintaining professional telephone etiquette.
Regular attendance is required.

Nice To Haves

Make and confirm room reservations for guests, ensuring security of guest information within the system.
Greet, check-in/out, pre-assign/assign rooms to guests; schedule wake-up calls; take thorough and professional messages; handle, resolve, log, and communicate guest complaints.
Maintain updated room availability and guest accounts, manually or by computer.
Schedule dry cleaning service, post to guest folio and deliver to guest room.
Always remain highly visible and readily available for guests.
Stay current on property promotions, and answer inquiries pertaining to promotions, hotel services, shopping, dining, and travel directions.
Provide solutions to problems for guests, team members and management.
Use empowerment to exceed team member/guest expectations and resolve conflicts.
Communicate with Housekeeping about VIP arrivals and expediting vacant clean rooms.
Make courtesy calls to guests to ensure room satisfaction.
Accurately compute bills, collect payments, and make changes for guests.
Follow and maintain proper credit procedures for all Ameristar guests.
Complete hotel work orders and inform pertinent team members of the issue via written and verbal communication.
Flexibility to adjust work priorities as necessary.
Understand and comply with the Eye, Hi, Goodbye program.
Practice safety standards always.
Follow all universal precautions, bloodborne pathogen procedures and Personal Protective Equipment (PPE) procedures as required.
Take responsibility for keeping a safe work area.
Adhere to and comply with all safety regulations when handling chemicals according to MSDS.
Report equipment malfunctions promptly to the supervisor and maintenance order system.
Provide assistance to other employees to contribute to the smooth operation of the department and the hotel.
Maintain security of equipment, keys and supplies issued each day.
Promote excellent guest service by practicing a courteous, tactful and patient manner with other team members, management, guests, vendors and the general public.
Always practice the 5/10 rule: When passing guests or team members within a 10-foot radius, make eye contact. When passing guests or associates within a five-foot radius, acknowledge, and verbally greet with “Good Morning, Afternoon, Evening”.
Report any suspicious activities by guests or others immediately.
Perform other related duties as may be assigned by reporting senior.
Maintain a neat, clean, and well-groomed appearance (specific standards may apply departmentally based on uniform requirements).
Where uniforms are required, they must be clean and pressed at the beginning of each shift.
Competency to follow detailed procedures and ensure accuracy in documentation, carefully monitoring processes and routine work details.
Ability to clearly present information verbally and in writing; read and interpret complex information; actively listen and talk with guests and team members.
Ability to maintain a calm demeanor during stressful situations.
Demonstrate a high level of service delivery to ensure guest and team member satisfaction; handle service failures and prioritize guest and team member needs.
Prepare for known problems and opportunities in advance; willingness to undertake additional responsibilities and respond to situations as they arise.
Maintain high standards despite pressing deadlines; reinforce excellence as a fundamental priority.
Capable of using tact, maintaining confidences, and fostering an ethical work environment; giving proper credit to others, and handling situations honestly.
Ability to adapt behavior to others’ styles, interact with people who have different values, culture or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce, developing rapport with others, and recognizing their concerns and feelings to build and maintain long-term associations based on trust.
Share due credit with team members; display team spirit, enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from fellow team members.
Adjust work priorities as necessary.
The hotel operates seven days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and team members may be asked to work shifts other than those they prefer or normally work, and overtime as required.

Responsibilities

Perform night audit functions to verify all daily transactions.
Package all reports in an organized manner for recordkeeping.
Prepare and balance flash report and fax/email to key team members.
Maintain an operating bank, render bills and issue change.
Maintain comps, direct mail coupons and ensure billing profiles are accurate.
Complete shift checklist and submit to designated supervisor.
Work effectively with peers, team members, and regulatory agency personnel.
Train new team members.
Complete hotel work orders and inform pertinent team members of the issue via written and verbal communication.
Adjust work priorities as necessary.
Maintain confidentiality of business and financial matters and information related to the property, tribal owners, partners, guests, team members etc.
Practice safety standards always.
Verbally report all safety issues to hotel maintenance immediately and issue work order through the electronic work order system.
Follow all universal precautions, bloodborne pathogen procedures and Personal Protective Equipment (PPE) procedures as required.
Take responsibility for keeping a safe work area by knowing where to get information, knowing how to read product labels and Material Safety Data Sheet (MSDS), and knowing when and how to warn others about hazards.
Adhere to and comply with all safety regulations when handling chemicals according to MSDS.
Report equipment malfunctions promptly to the supervisor and maintenance order system.
Provide assistance to other employees to contribute to the smooth operation of the department and the hotel.
Maintain security of equipment, keys and supplies issued each day.
Promote excellent guest service by practicing a courteous, tactful and patient manner with other team members, management, guests, vendors and the general public.
Always practice the 5/10 rule: When passing guests or team members within a 10-foot radius, make eye contact. When passing guests or associates within a five-foot radius, acknowledge, and verbally greet with “Good Morning, Afternoon, Evening”.
Report any suspicious activities by guests or others immediately.
Perform other related duties as may be assigned by reporting senior.
Adhere to and act in accordance with all casino policies and procedures, and applicable federal, state, and local regulations.
Maintain a neat, clean, and well-groomed appearance (specific standards may apply departmentally based on uniform requirements). Where uniforms are required, they must be clean and pressed at the beginning of each shift.
Understand and comply with the Eye, Hi, Goodbye program.
Follow detailed procedures and ensure accuracy in documentation, carefully monitoring processes and routine work details.
Clearly present information verbally and in writing; read and interpret complex information; actively listen and talk with guests and team members.
Maintain a calm demeanor during stressful situations.
Demonstrate a high level of service delivery to ensure guest and team member satisfaction; handle service failures and prioritize guest and team member needs.
Prepare for known problems and opportunities in advance; willingness to undertake additional responsibilities and respond to situations as they arise.
Maintain high standards despite pressing deadlines; reinforce excellence as a fundamental priority.
Use tact, maintain confidences, and foster an ethical work environment; give proper credit to others, and handle situations honestly.
Adapt behavior to others’ styles, interact with people who have different values, culture or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce, developing rapport with others, and recognizing their concerns and feelings to build and maintain long-term associations based on trust.
Share due credit with team members; display team spirit, enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from fellow team members.
Operate various types of equipment used in your department, for example personal computers and Microsoft Office programs, LMS, Bally’s, key encoder machine, PBX multi-line console, telephone, printers, copy and facsimile machines.