NIGHT AUDITOR

Fine Hospitality Group LLC•Santa Fe, NM

1d•Onsite

About The Position

The Night Auditor is responsible for ensuring the proper completion of all front office and night audit duties. This role involves analyzing the day's operating results, performing daily assigned duties, and conducting the Night Audit in accordance with Fine Hospitality standards. Key functions include operations analysis and reporting, accounts payable, accounts receivable, direct billing, end-of-day statistics, daily flash reports, and competition surveys. The position also requires performing regular front office duties, demonstrating a high level of integrity, effective communication, and nurturing a positive work environment.

Requirements

Minimum of a high school diploma.
Must be able to work night shifts and weekends.
Be proficient on the use of the Property Management System and be able to train front desk personnel on the system.
Have a good understanding of all of hotel operating procedures.
Be able to use all front office equipment such as credit card machine, copier, and fax.
Be knowledgeable of room types and offered rate plans.
Fully understand hotel’s franchise policy on guaranteed reservations and no- shows.

Nice To Haves

Higher level of education preferred.
3 years hotel front office experience with a minimum of 1 year as a Night Auditor Preferred

Responsibilities

Ensure proper completion of all front office and night audit duties.
Effectively, properly, and accurately analyze the day’s operating results and perform daily assigned duties.
Conduct the Night Audit in accordance with Fine Hospitality standards.
Perform operations analysis and reporting, including Accounts Payable, Accounts Receivable and direct billing, End of day statistics, Daily Flash Report (DFR), and Competition survey.
Prospecting for lead generation.
Properly and accurately conduct the audit and accounting functions in a timely manner and transmit the information to the corporate office.
Perform Night Audit procedures.
Reconcile credit card transactions and cash received for the day.
Perform regular Front Office duties.
Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, nurture a positive, professional work environment.
Send a daily end of the day activity and accomplishment email to the Assistant General Manager and a copy to the General Manager.
Provide accurate and timely reports for the General Manager to review.
Balance and audit for accuracy.
Transmit credit card batches.
Complete and transmit daily management and accounting reports.
Review front office communications logs.
Supervise delegated responsibilities and follow up.
Inform the General Manager of any unique situations, or unusual developments in front office operations.
Handle guest complaints effectively and tactfully at all times.
Coordinate and efficient handling of incoming phone calls, emails, facsimiles, and messages.
Process reservations by mail, telephone, fax and central reservation systems referrals.
Process reservations received from sales office and other hotel departments.
Willing to assist in other areas as required, including but not limited to trash disposal in all public areas.
Promote goodwill by being courteous, friendly, and helpful to guests, managers, and all other associates.