Night Auditor

1100 West Investments LLC•Miami Beach, FL

5d•Onsite

About The Position

This position is primarily responsible for nightly balancing hotel charges and expenses for the hotel operation. While maintaining a professional image he/she will be required to identify, show sensitivity, and respond to all guests needs safely and promptly to ensure complete satisfaction.

Requirements

Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Must possess basic computer skills.
General knowledge of the city where hotel is located and its attractions.
Extensive knowledge of the hotel, its services, and facilities.
Basic typing skills with computer data entry experience.
Basic reading, spelling, and math skills.
Ability to converse clearly and comfortably with many different types of people.
Ability to deal courteously and efficiently with customers and other personnel.
Ability to learn a variety of information about the company’s lodging and recreational facilities, as well as general information about the area.
Proficient on OPERA PMS and Microsoft Office Suites.
Excellent customer service skills
Ability to understand and follow written and verbal instructions.
Professional appearance and demeanor
Ability to obtain and/or maintain any government required licenses, certificates, or permits.

Nice To Haves

Bilingual skills a plus.

Responsibilities

Greets guests and checks them into the hotel following established procedures including but not limited to assuring all necessary information is received and entered into the computer.
Always provides superior service to our customers (internal and external). Follow the company’s etiquette guidelines as mandated in the employee handbook.
Audits and balances room revenue, food and beverage revenue, cashier reports, guest and house accounts, telephone revenue and online reservations.
Completes and transmits daily management/accounting reports and support documentation. Transmittal of credit card batches.
Acts as hotel system/operation and emergency liaison during night hours and perform all guest service functions.
Runs various computer reports at the beginning and end of each shift.
Takes payments, post charges, enter amounts into computer, and balance accounts at the end of each shift.
Answers a variety of questions from guests and handle routine problems - referring more unusual or difficult problems or complaints to supervisor or other appropriate staff members.
Maintains knowledge of daily activities in and around the hotel/ resort area.
Handles emergencies that arise when on duty alone, notifying appropriate personnel.
Assists in general maintenance and inventory of Front Office equipment and supplies.
Performs other related duties as assigned by management.
Assist concierge in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions.
Book reservations for those guests who approach the Front Desk.