NIGHT AUDITOR

Fine Hospitality Group LLC•Simi Valley, CA

2d•Onsite

About The Position

The Night Auditor is responsible for ensuring the proper completion of all front office and night audit duties. This role involves directing and coordinating the activities of all night shift staff, and accurately analyzing the day’s operating results. Key functions include conducting the Night Audit in accordance with Fine Hospitality standards, performing operations analysis and reporting, and handling accounting functions such as accounts payable, accounts receivable, and direct billing. The Night Auditor also prepares and transmits payroll information, statistics, and the Daily Flash Report (DFR), reconciles credit card transactions and cash, and compiles data for cost per occupied room (CPOR) and front office room inspection forms. Additionally, this position involves performing regular front office duties, demonstrating a high level of integrity, effective communication, and a positive work ethic. Specific responsibilities include emailing daily activity reports to management, training front desk personnel on the Property Management System, balancing and auditing for accuracy, transmitting credit card batches, and understanding all hotel operating procedures. The Night Auditor must also handle guest complaints effectively, manage incoming communications, understand the Chart of Accounts, process reservations, and be knowledgeable of room types and rate plans. This role may also require assisting in other areas, such as trash disposal, and promoting goodwill through courteous and helpful interactions.

Requirements

Minimum of a high school diploma.
3 years hotel front office experience with a minimum of 1 -2 years as a Night Auditor.
Must be able to work night shifts and weekends.
Night Audit and Front Desk Experience required.
Effective Communication skills
Good team player
Well-groomed and professional appearance.
Open with praise, discrete with criticism.

Nice To Haves

Higher level of education preferred.

Responsibilities

Ensure proper completion of all front office and night audit duties.
Direct and coordinate the activities of all night shift staff.
Effectively, properly, and accurately analyze the day’s operating results and perform daily assigned duties.
Conduct the Night Audit in accordance with Fine Hospitality standards.
Perform operations analysis and reporting, including Accounts Payable, Accounts Receivable and direct billing, End of day statistics, Labor hours, Daily Flash Report (DFR), Front office room inspection reports, Competition survey, Prospecting for lead generation, and Operations statistics report – labor cost/room, etc.
Properly and accurately conduct the audit and accounting functions in a timely manner and transmit the information to the corporate office.
Prepare and transmit the payroll information and statistics.
Prepare and distribute the Daily Flash Report (DFR).
Reconcile credit card transactions and cash received for the day.
Prepare and distribute the daily cost per occupied room (CPOR) data and statistics.
Compile and enter the data from the Front Office Room Inspection forms.
Perform the regular Front Office duties.
Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, nurture a positive, professional work environment.
Send a daily end of the day activity and accomplishment email to the General Manager and a copy to the FHG Director of Operations.
Provide accurate and timely reports for the General Manager to review.
Be proficient on the use of the Property Management System and be able to train front desk personnel on the system.
Balance and audit for accuracy.
Transmit credit card batches.
Complete and transmit daily management and accounting reports.
Have a good understanding of all of hotel operating procedures.
Review front office communications logs.
Supervise delegated responsibilities and follow up.
Be able to use all front office equipment such as credit card machine, copier, and fax.
Inform the General Manager of any unique situations, or unusual developments in front office operations.
Handle guest complaints effectively and tactfully at all times.
Be able to coordinate and efficient handling of incoming phone calls, emails, facsimiles, and messages.
Understand the Chart of Accounts.
Process reservations by mail, telephone, fax and central reservation systems referrals.
Process reservations received from sales office and other hotel departments.
Be knowledgeable of room types and offered rate plans.
Fully understand hotel’s franchise policy on guaranteed reservations and no- shows.
Willing to assist in other areas as required, including but not limited to trash disposal in all public areas.
Promote goodwill by being courteous, friendly, and helpful to guests, managers, and all other associates.