Night Auditor, Villa Graziadio Executive Center (Part-Time)

Pepperdine University•Malibu, CA

3d•Onsite

About The Position

The Night Auditor plays a key role in creating a welcoming and exceptional experience for all guests visiting and staying at the Villa Graziadio Executive Center. Bringing excellence to all aspects of work, and serving as a front-line representative of the Villa Graziadio Executive Center, the Night Auditor is responsible for overseeing guest check-ins, check-outs, handling inquiries, and processing payments, while delivering excellent customer service and hospitality, reflective of Pepperdine University. This role helps ensure a seamless, high-quality experience for all guests, while fostering strong relationships with internal and external stakeholders. This role requires experience in customer service, with an understanding of event operations and a proactive approach to hospitality. This position would primarily fill the 11:00 PM – 7:00 AM shift on Fridays and Saturdays.

Requirements

Previous experience and education in hospitality or customer service
Excellent interpersonal and communication skills
Strong problem-solving abilities and attention to detail
Proficiency with computers and Google systems
Ability to work independently and as part of a team in a fast-paced environment
Must be available for various shifts, including overnight, weekends, and holidays
A positive attitude and a genuine passion for providing excellent customer service

Nice To Haves

Bachelor’s Degree
Familiarity with property management software systems
Familiarity with Pepperdine University
Experience or background in faith-based higher education

Responsibilities

Serve as the first point of contact for guests, greeting them with warmth and professionalism.
Provide welcoming check-ins, and gracious check-outs.
Address guest inquiries with efficiency and a focus on hospitality.
Provide outstanding service to ensure every guest feels valued and supported throughout their stay.
Anticipate guest needs and address any issues or concerns promptly and effectively.
Must maintain professional dress and attire.
Complete night audit reports, reconcile all transactions within a day, including reconciling and tracking credit card transactions, and maintain accurate records of guest interactions, transactions, and payments.
Process payments and reconcile any discrepancies during shift changes.
Balance cash drawers and generate reports as needed.
Manage reservations, both over the phone and through the property management system.
Ensure guest rooms are assigned correctly, and special requests are honored.
Keep accurate records of room availability and rates.
Answer phone calls, emails, and communicate with other departments, such as housekeeping and maintenance, to ensure rooms are clean and ready for guests.
Collaborate with the events team to coordinate conference or meeting-related guest needs.
Handle guest complaints and issues with professionalism and empathy.
Take the initiative to resolve issues and ensure guests have a pleasant and stress-free experience.
Ensure all safety and security protocols are followed.
Report any unusual activity or concerns to the appropriate team.
Be flexible with shift schedules, including availability for early mornings, evenings, weekends, and overnight shifts, to ensure that the front desk is always covered.
Serve as a supportive point of contact for emergency response situations, through supporting the Villa General Manager and University Emergency Operations team, including helping to ensure the safety and well-being of guests and staff by coordinating emergency response protocols.
Perform other duties as assigned.
Uphold the University mission through all work performed.