Night Auditor (Part-Time) | evo Campus Tahoe City | Tahoe City, CA

PM New•Tahoe City, CA

12d•Onsite

About The Position

The Night Auditor is responsible for promoting teamwork and quality service through daily communication and coordination with other departments. This role involves informing management of hazardous situations, responding to guest incidents, and investigating loss and safety incidents. The Night Auditor will also complete documented reports, patrol assigned areas, monitor surveillance cameras, and ensure compliance with hotel security and safety requirements. This position may also handle deliveries received during non-business hours.

Requirements

Excellent interpersonal skills and the ability to work well with co-workers and the public.
Must be punctual with regular and reliable attendance.
Ability to accurately compute and manipulate mathematical calculations.
Be extremely detail oriented.
Possess a courteous, friendly and professional manner.
Independent thinker and a ‘quick study’.
Good team player.
Willingness to go the extra mile.
Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
Ability to solve practical problems and deal with a variety of situations.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.

Responsibilities

Promote teamwork and quality service through daily communication and coordination with other departments.
Inform management of hazardous situations, emergencies or threats to the security of guests, employees or hotel assets.
Respond in a courteous and prompt manner to all guest related incidents, questions, complaints and/or requests to ensure strong guest satisfaction.
Investigate loss and safety incidents involving guests, employees and/or hotel loss and safety exposure and comply with state and government regulations and hotel procedures to prevent/minimize the loss from theft and other safety risk or litigation against the hotel.
Administer CPR on guest or staff member in accordance to guidelines and communicate specified information to EMS/medical personnel as required.
Complete documented reports in accordance with Company and hotel polices and procedures.
Patrolling and inspecting with specified equipment the assigned areas to include all public areas of the property including meeting rooms, entrances and outside building and grounds; monitoring surveillance cameras and checking areas for unauthorized persons or vehicles and coordinating towing of vehicles, unlocked doors and fire and safety hazards and document all actions maintaining the Security procedures and audit/department logs that may include lost and found, storing guests’ valuables, key control, emergency procedures, health and safety hazard procedures for all employees and guests ensuring all guest room doors are secured and assist guest with room access and moving/removing guest possessions or inventory if required escorting staff and guest to car if requested inspecting purses, packages or bags of employees if designated by management and employees work identification and accuracy of employee time cards as they arrive/leave the property.
Perform daily inspection and ensure compliance of hotel security and safety requirements and procedures in order to protect hotel property, employees and guests against theft, crime, threats and safety hazards.
Perform other duties as assigned; such as may handle deliveries received during non-business hours.