Delighted to Serve Night Auditor

Renaissance Seattle Hotel•Seattle, WA

7d•$26•Onsite

About The Position

The Renaissance Seattle Hotel is seeking a "Delighted to Serve Night Auditor" to join their team. This role is crucial in setting the stage for the entire guest experience, acting as the first point of contact and ensuring guests feel welcomed and comfortable. The ideal candidate will be an explorer, problem-solver, and storyteller, capable of creating meaningful connections, tailoring service, and offering personalized recommendations that highlight the unique character of the hotel and its surrounding area. This position involves working closely with various hotel teams to ensure a smooth and memorable guest stay from arrival to departure. The R.C. Hedreen Company, the management company, is Seattle’s pre-eminent hotel developer, valuing longevity with nearly half of their team having been with them for over 5 years. The Renaissance Seattle Hotel is the 4th largest hotel in Seattle and has a stable operation, never having been sold. It features three onsite Beverage and Food outlets: The Fig & The Judge Restaurant, the 515 Bar & Lounge, and The 515 Coffee Bar.

Requirements

High school diploma or GED
1 year experience in the guest services, front desk, or related field
Must be able to write, type, and verbally communicate clearly and proficiently in English, and while delivering customer service and utilizing computer systems
Proficient computer skills
Ability to work independently

Responsibilities

Cultivate and Maintain Guest Relations
Welcome and acknowledge each and every guest with a smile as you check our guests in, and as you check them out
Engage guests in conversation regarding their stay, property services, and area attractions/offerings
Anticipate guests' needs, including using cues to uncover their passions, asking questions to better understand their needs and watching/listening to preferences to surprise and delight them whenever possible
Address guests' service needs and special requests in a professional, positive, and timely manner
Assist individuals with disabilities such as but not limited to assisting visually, audio, or physically, when requested or needed
Collaborate with and contact appropriate individual or department to deliver and exceed our guests’ needs (e.g., Bell-person, Front Desk, Housekeeping, Engineering, Security/Loss Prevention, etc.) as necessary to resolve guest call, request, or issue
Manage and secure bank
Run nightly audit reports and ensure accuracy of all financial transactions processed during the day
Receive and record wake-up call requests and deliver to appropriate department
Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters)

Benefits

Affordable Medical/Dental/Vision after 30 days of employment with free Back + Joint Care Program
Free Short-Term Disability (up to $750 per week)
Long-Term Disability at cost (up to $10K/month) after 30 days of employment
Free Basic Life Insurance + Accidental Death & Dismemberment (AD&D) Plan after 30 days of employment (1.5 times of annual salary)
Paytient Healthcare Spending
401k after 30 days of employment with company match (100% of salary deferrals up to the first 3% and 50% of salary deferrals on next 2%)
Generous Paid Time Off (PTO) Plan (accrue from day one at a rate of 0.061 hours per regular hour worked, use on 91st day of employment)
Voluntary Life + Accidental Death & Dismemberment (AD&D) Plan
Free Employee Assistance Program (EAP)
Travel Assistance Program
Hotel discounts at 10,000+ global destinations (nightly rates as low as $45)
Parking: Complimentary in our parking garage (subject to availability)
50% subsidy for public transportation expenses
Referral program of $250 per successfully referred new hire
Complimentary cafeteria meals
Monthly employee appreciation events
Employee Exercise Room
Community Service Events
Longevity incentive program at 6 months, and 1 year of employment