Night Auditor

Drury Hotels•Grand Rapids, MI

10d•Onsite

About The Position

The Night Auditor performs all front desk related functions including checking guests in/out, promoting sales related programs, maintaining guest records, and cash handling. This role is also responsible for auditing the previous day’s receipts to verify and balance entries, running reports, and verifying the accuracy of information. The Night Auditor may also assist with breakfast setup, including food preparation, setup, service, and cleaning. This position is the sole team member on property for the majority of the work shift and requires the ability to work alone. The Night Auditor is responsible for guest safety and security during overnight hours and ensuring an exceptional guest experience by providing courteous, efficient, and friendly service. They must respond promptly and efficiently to inquiries, requests, and complaints with a +1 Service Attitude and contribute to maintaining a positive work environment.

Requirements

Ability to take written and verbal direction.
Ability to speak English clearly and read English.
Ability to relate to the public in a warm, friendly manner.
Ability to give attention to detail.
Ability to handle multiple tasks simultaneously and efficiently.
Thorough knowledge of Drury Hotels’ policies and procedures for guest services.
Ability to handle money and make change.
Ability to utilize office machines.
Willingness and ability to work alone.
Must be available 2-3 days a week.

Nice To Haves

May include food preparation, set up, service and/or cleaning.

Responsibilities

Perform all front desk related functions including checking guests in/out.
Promote sales related programs.
Maintain guest records.
Handle cash and make change.
Audit the previous day’s receipts to verify and balance entries.
Run reports and verify accuracy of information.
Assist with breakfast setup, including food preparation, setup, service, and cleaning.
Ensure guest safety and security during overnight hours.
Provide courteous, efficient, and friendly service to all guests and potential guests.
Respond promptly and efficiently to inquiries, requests, and complaints.
Maintain the front desk lobby area in a clean and organized manner.
Comply with hotel’s safety and security rules and instructions.
Work alone as scheduled, potentially being the only team member on property.