Edgefield Night Auditor

McMenamins•Troutdale, OR

2d•Onsite

About The Position

The hours for this position are between 10pm to 8am every day but may vary dependent on business needs and the manager’s discretion. Duties include extensive computer work; trouble shooting inaccuracies; documentation and communication; checking hotel guests in and out; taking reservations in person or by phone; working multiple line phone service; operating a POS terminal; handling money; cleaning; stocking supplies; signing property keys, radios, and pagers in and out to employees and guests; navigating guests around property features; and most importantly, ensuring the satisfaction of all our guests. Since the auditor is at times the only employee on duty, this position also requires training on emergency procedures and understanding and implementation of McMenamins policies on crisis management. Due to the late-night hours of this position, the auditor must be self-motivated, self-managing, be able to prioritize tasks and must stay alert and awake throughout the shift. Above all this position requires a positive attitude and dedication to providing excellent customer service in person, on the telephone, or by other means of correspondence. This job can be hard physical work and requires mental agility and the ability to effectively multi-task in a fast paced and deadline-oriented environment. The Night Auditor must also have the ability to work well independently and as a member of a team.

Requirements

Previous night audit, hotel or accounting experience is required
First Aid CPR certification required
Customer service experience
Cash handling experience
Knowledge of and comfort with computers
Flexible schedule including evening, graveyard, weekend, and holiday availability required

Responsibilities

Checking hotel guests in and out
Taking reservations in person or by phone
Working multiple line phone service
Operating a POS terminal
Handling money
Cleaning
Stocking supplies
Signing property keys, radios, and pagers in and out to employees and guests
Navigating guests around property features
Ensuring the satisfaction of all our guests
Training on emergency procedures
Understanding and implementation of McMenamins policies on crisis management

Benefits

$45 hotel rooms
40% off bottles of wine
access to concerts
Happy Hour beverage pricing all day
40% off McMenamins apparel & spa services
shift food credits
Comprehensive insurance benefits package, including vision, medical, dental, chiro and alternative care to eligible employees
401(K)plan with employer contribution to eligible employees
Paid Time Off (PTO)
Neighborhood pubs and hotels with opportunities to work at other locations like our winery or concerts
Belief in a work life balance
Be part of a fun team and having a positive work environment
Multiple career path opportunities