Night Auditor Supervisor

Gulph Creek Hotels•Ship Bottom, NJ

41d•$19 - $20•Onsite

About The Position

The Night Auditor Supervisor is primarily responsible for ensuring accurate hotel accounting of guest transactions, billing, and hotel revenue. This role also encompasses the same responsibilities as a Front Desk Agent.

Requirements

High School diploma or equivalent.
Relative experience in customer service.
Ability to read and speak English and comprehend simple instructions, short correspondence, and memos.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees.
Ability to effectively communicate with employees, guests and supervisors for optimum operation of the property.
Ability to add, subtract, multiply, and divide in all units of measure, including whole numbers, common fractions, and decimals.
Ability to compute rates, ratio, and percent and to draw and interpret bar graphs.

Responsibilities

Maintains guest service as the driving philosophy of the operation.
Personally demonstrates a commitment to guest service in responding promptly to guests’ needs.
Ensures hotel standards and services contribute to the delivery of consistent guest service.
Greet all guests (internal and external).
Process guest reservations, registration (check-in) and departures (check-outs).
Offer guest assistance at every opportunity and respond to all guest requests efficiently.
Provide information to guests about hotel policies, services, and amenities, as well as the local area.
Maintain accurate guest information in the hotel property management system, including basic guest information, billing/payment, and guest charges.
Handles collection efforts of all in-house balances and notifies management of potential liabilities.
Balances all cash, check, credit card and ledger accounts through verification, shift reports and performs audit functions if assigned.
Maintain daily logs and checklists.
Effectively communicate all pertinent information to other employees within the department and to other departments (Housekeeping, Security, Maintenance, etc.) regarding room status/availability, guest requests, etc.
Assist in all other areas of the operation including PBX/Switchboard, bellman, or concierge services, reservations and other areas as necessary.
Comply with all standards and regulations to encourage safe and efficient hotel operations.
Maintain regular attendance in compliance with company policy.
Maintain high standards of personal appearance and grooming in accordance with company policy.
Approach all encounters with guests and employees in a friendly, service-oriented manner.
Maintain and organize work area regularly.
Closing and balancing room accounts.
Counting and balancing cash and credit card receipts/transactions.
Balance all department transactions.
Maintain/balance all direct bill accounts.
Make necessary adjustments/corrections to accounts as necessary to maintain accurate accounts, folios, etc.
Print and distribute various audit reports.
Complete all audit checklists and logs.
Close the business days and start new business cycle.