Night Auditor Supervisor

AccorHotel•Miami, FL

1d•Onsite

About The Position

Purpose: Assist with the front desk overnight Operations. Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors, perform concierge tasks, upsell services as much as possible, and serve as an ambassador to Novotel Miami Brickell by welcoming everyone with a genuine smile and caring attitude. Works overnight and oversees all activities in the hotel, assisting loss prevention and engineering with any quest need or requests. Runs and audits the assigned reports to close the day and turns them to management.

Requirements

High school graduate or equivalent vocational training certificate.
Compute basic arithmetic.
Fluency in English both verbally and non-verbally.
Provide legible communication and directions.
Ability to perform job functions with attention to detail, speed and accuracy.
Ability to prioritize and organize.
Ability to be a clear thinker, remaining calm and resolving problems using good judgement.
Ability to follow directions thoroughly.
Ability to understand guest’s service needs.
Ability to work cohesively with co-workers as part of a team.
Ability to work with minimal supervision.
Ability to maintain confidentiality of guest information and pertinent hotel data.
Ability to input and access information in the property management system/computers/point of sales system.
Excellent phone & verbal communication skills.
Flexible schedule.

Nice To Haves

Excellent phone & verbal communication skills.
Previous front desk hotel experience, night auditor, and cashier.
Flexible schedule.
Works overnight.
May be required to perform housekeeping, engineering and security duties as needed.
Fluency in a foreign language (Spanish)
Ability to suggestively up sell.
Certification in CPR.
Previous guest relations training.

Responsibilities

Performs the required system saves during the night audit shift to ensure a current back-up of the hotel files is available.
Posts and audits banquet checks in order of the banquet summary sheet.
Reconciles all Food and Beverage outlet postings.
Verifies front desk cashier work is balanced.
Performs an accurate bucket check of all in-house registration cards.
Ensures all guest accounts are accurately posted with room and tax.
Ensures the completion of all night audit functions.
Distributes all close day reports and morning reports to the appropriate departments.
Transmits accurate data to Management.
Prepares and distributes the Daily Report (Daily Business Summary DBS).