Night Auditor Representative

Choice Hotels International • Salt Lake City, UT

3d • Onsite

About The Position

The role of Night Audit Representative requires an individual with the ability to provide superior guest service in a fast-paced, hotel environment, ensuring 100% guest satisfaction. This role involves providing exceptional guest service and utilizing service brand behavior when completing the requirements of the position. Key responsibilities include ensuring accurate and timely recording and reporting of all property receipts, following cash handling procedures, collecting payment at check out, performing all end-of-day front desk and night audit functions, and preparing computer systems for the following day. The position also involves ensuring accurate and timely backup of files and preparing, balancing, posting, and distributing necessary reports daily. The role emphasizes interacting professionally with all individuals, assisting other departments, and creating a 100% guest satisfaction by providing the Radisson experience through genuine hospitality and exceeding guest expectations. This includes giving personal attention, taking personal responsibility, and using teamwork when providing guest service, as well as listening, apologizing with empathy, finding a solution, and following through when resolving guest problems. The Night Auditor Representative is expected to provide ongoing genuine hospitality and teamwork, notice when a guest is not satisfied, and use their best judgment to ensure 100% Guest Satisfaction. Other duties may be required by management to provide the service brand behavior and genuine hospitality.

Requirements

• Minimum of one-year of hotel front desk experience, other hotel experience or experience in a customer service environment
• Experience in Opera system preferred
• Proficient in math with ability to make accurate mathematical calculations
• Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key calculator
• Strong verbal, written and interpersonal skills
• Works well independently or as part of a team
• Strong attention to detail
• Commitment to exceptional guest service
• Ability to maintain a positive and professional attitude when handling all situations
• Adhere to the policies and procedures of the hotel
• Must be available to work over night
• Ability to work a flexible schedule including holidays, and weekends
• Working knowledge of computer and math skills
• Ability to stand, stoop or bend for entire shift
• Ability to lift up to 20 pounds
• Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity
• Presenting documents verifying identity and legal authorization to work in the United States
• Satisfactory completion of a background check and E-Verify

Nice To Haves

• Experience in Opera system

Responsibilities

• Ensuring accurate and timely recording and reporting of all property receipts
• Following cash handling procedures as outlined by the accounting department
• Collecting payment at check out and provides change for guests as needed
• Performing all end of day front desk and night audit functions, including reviewing cashier audits for accuracy, balancing credit card postings to computer system, maintaining computer database integrity daily, and auditing of master bills
• Preparing all computer systems for the following day
• Ensuring accurate and timely backup of files / tapes are maintained on a daily basis
• Preparing, balances, posts, and distributes all necessary reports on a daily basis
• Interacting with all in a professional manner, assisting other departments with necessary information
• Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
• Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
• Performs other duties required to provide the service brand behavior and genuine hospitality
• Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest

Benefits

• Equal opportunity and affirmative action employer

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed