Night Auditor/Guest Services Agent

Canad Inns • Winnipeg, MB

7d • Onsite

About The Position

We are currently seeking passionate individuals who thrive in a fast-paced environment and have a strong commitment to delivering exceptional guest experiences. The successful candidate will play a highly visible and important role in ensuring guest satisfaction while supporting overnight hotel operations. This position combines the responsibilities of both a Night Auditor and Guest Service Agent, requiring strong customer service skills, attention to detail, and the ability to work independently.
Availability Requirement: Candidates must be available to work evenings, overnights, and weekends, with flexibility to work holidays as required.

Requirements

• Experience providing exceptional customer service, including handling guest concerns and complaints with professionalism and empathy.
• Strong attention to detail and a high level of accuracy when handling financial transactions and reconciliations.
• Ability to work independently, prioritize tasks effectively, and manage multiple responsibilities.
• Excellent communication, interpersonal, and problem-solving skills.
• Positive attitude and strong work ethic.
• Basic computer skills and experience with hotel property management systems are considered an asset.

Nice To Haves

• Previous experience as a Guest Service Agent, Front Desk Agent, Night Auditor, or in a similar hospitality role is considered an asset.
• Basic computer skills and experience with hotel property management systems are considered an asset.

Responsibilities

• Deliver exceptional guest service through individualized attention, personal accountability, and effective teamwork.
• Welcome guests, handle check-ins and check-outs, and respond to guest inquiries in a professional and friendly manner.
• Listen attentively, demonstrate empathy, identify solutions, and follow through to resolve guest concerns and complaints.
• Process incoming reservations and ensure accuracy of guest information.
• Review, balance, and reconcile daily financial transactions.
• Ensure all revenue is posted accurately and efficiently.
• Complete daily audit and reconciliation procedures in accordance with company standards.
• Operate cash registers and process all methods of payment accurately.
• Maximize guest satisfaction by executing detailed instructions for current and prospective guests.
• Continuously assess and improve work processes to enhance efficiency, accuracy, and service quality.
• Maintain the highest standards of accuracy, completeness, and professionalism in all duties.
• Perform all other duties as assigned.

Benefits

• Employee Canadvantage Rewards Program.
• Employee Discounts, including meal, room rates, and more!
• Educational Scholarships and financial assistance.
• Employee Events including Staff BBQs, Holiday Parties, Sporting Events, Contests, Prize Draws and more!

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed