Night Auditor - Cambria White Plains
Meyer Jabara Hotels•White Plains, NY
•$20 - $23
About The Position
The Night Auditor/Guest Service Agent balances hotel income and expenses for the 24-hour operating period while maintaining overnight guest registration, telephone operations, and reservations. The role supports guest satisfaction and hotel profitability by balancing room revenue, expenses, and room and tax charges; responding to guest requests and complaints; and helping ensure the hotel remains secure overnight. The position also supports the broader hotel team and may assist with duties in other departments as directed.
Requirements
- High school diploma or equivalent.
- Previous hospitality experience required.
- Knowledge of accounting principles.
- Interpersonal communication skills and a customer-service orientation.
- Attention to detail and strong organizational skills.
- Good oral and written communication skills in English.
- Computer aptitude, especially Microsoft Excel.
- Mathematical skills, including profit/loss concepts, percentages, and variances.
- Ability to work weekends and holidays.
- Ability to multitask and stay awake during overnight working hours.
- Ability to lift, pull, or carry items weighing at least 50 pounds.
Nice To Haves
- Previous supervisory experience.
- Bilingual ability.
Responsibilities
- Resolve guest complaints to the guest’s satisfaction and promptly respond to service requests.
- Balance room revenue and expenses, including room and tax charges for the day's financial closing.
- Answer hotel telephones courteously and efficiently and provide wake-up calls.
- Maintain a can-do, guest-first attitude and contribute to guest experiences that exceed expectations.
- Learn and use the Point-of-Toast System, ProfitSword, ChoiceAdvantage PMS, and other front office operating systems.
- Follow Cambria Suites and Meyer Jabara Hotels policies, procedures, and standards, including cash and credit card handling, safety, and security requirements.
- Arrive on time according to the posted schedule and follow uniform guidelines.
- Attend scheduled training sessions and meetings and complete mandatory brand, company, and hotel training.
- Ensure the hotel is properly locked and secure during the night.
- Assist with emergencies and irregularities.
- Assist with other hotel department duties as directed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
