Night Auditor - Guest Relations Staybridge Suites Hotel

Hamister Group•Rochester, NY

2d•$17 - $19•Onsite

About The Position

Personally greet and welcome guests, manage room assignments, and support all other functions of the hotel in such a manner that exceeds company quality service and profit expectations. Completing all duties of the Night Auditor - front desk checklist and reports. Completing reports and logs distributing the completed forms to the appropriate individuals. Practices professional telephone etiquette, using the appropriate greeting and transfer. Checking guests in and out of the hotel, making sure that all pertinent information is obtained upon check-in, while upholding company and flag standards. Responds promptly to guest inquiries, requests, and/or complaints in a timely professional manner. Records all requests and complaints on appropriate log in order to ensure follow up and communication to the management staff; never allows a guest to leave the hotel unsatisfied. Informing all guests of hotel services, such as: Breakfast Buffet hours, Social Happy Hour, wake up calls, check out, all hotel amenities. Posts all charges that come through the front desk, such as: Pantry Purchases, dry cleaning and postage, etc... Accepts and records payments for guests’ room charges and provides change. Responsible for maintaining front desk cash drawer and balancing accounts for each shift. Performs several daily Room Status Inquiry Reports to ensure registration cards are present with proper signature, name, and room number (if applicable.) Blocks and maintains rooms for any special request of V.I.P. rooms for incoming guests while communicating pertinent information to housekeeping or any other necessary department. Maintain and keep organized front desk and coffee station area.

Requirements

Ability to listen, comprehend and communicate well in writing, as well as orally.
Superior organizational skills with the ability to multitask and quickly adapt to changing issues; including handling crisis situations and making decisions.
Must be mature, neat in appearance, courteous, and friendly
Must be in uniform and wearing nametag at all times.
Must display a high degree of pride and integrity in job performance.
Must be able to learn and comprehend all company policies pertaining to his or her position and employment.
He/she should be well groomed and possess a professional demeanor.
Must be honest in all communications.
Must be results oriented. This person must be able to tackle complex issues and bring lasting solutions to them.
Must be confident and assertive in doing their job and should not be intimidated by anyone. Must be committed to shooting straight and doing everything the right way.
Must be able to maintain absolute confidentiality of all personal and professional information, which he/she becomes aware of, or familiar with.
prior customer service experience.

Nice To Haves

Hotel and Night Audit experience a PLUS!!!

Responsibilities

Completing all duties of the Night Auditor - front desk checklist and reports.
Completing reports and logs distributing the completed forms to the appropriate individuals.
Practices professional telephone etiquette, using the appropriate greeting and transfer.
Checking guests in and out of the hotel, making sure that all pertinent information is obtained upon check-in, while upholding company and flag standards.
Responds promptly to guest inquiries, requests, and/or complaints in a timely professional manner.
Records all requests and complaints on appropriate log in order to ensure follow up and communication to the management staff; never allows a guest to leave the hotel unsatisfied.
Informing all guests of hotel services, such as: Breakfast Buffet hours, Social Happy Hour, wake up calls, check out, all hotel amenities.
Posts all charges that come through the front desk, such as: Pantry Purchases, dry cleaning and postage, etc...
Accepts and records payments for guests’ room charges and provides change.
Responsible for maintaining front desk cash drawer and balancing accounts for each shift.
Performs several daily Room Status Inquiry Reports to ensure registration cards are present with proper signature, name, and room number (if applicable.)
Blocks and maintains rooms for any special request of V.I.P. rooms for incoming guests while communicating pertinent information to housekeeping or any other necessary department.
Maintain and keep organized front desk and coffee station area.