Night Auditor/ Front Desk Agent

Hilton Garden Inn NW Austin/Arboretum•Austin, TX

1d•Onsite

About The Position

Hospitality Management Corporation (HMC) is a Dallas-based privately held provider of management solutions and hospitality industry services. HMC's core value and mission is to provide clients with the finest management expertise in the industry with integrity, honesty, and open communication. HMC believes that a company is only as strong as its team members, encouraging them to push themselves and providing the resources for success. This role is for the INSERT PROPERTY NAME, CITY, STATE.

Requirements

Proven experience as a Night Auditor or in a similar hospitality role
Strong customer service and communication skills
Excellent math and problem-solving abilities
Proficient in Microsoft Office and hotel reservation systems
Detail-oriented with strong multitasking and time management skills
Ability to stay calm and professional under pressure
Available to work overnight shifts
Stable work history required

Responsibilities

Check in guests, answer phones and take reservations
Respond to guest complaints, requests and emergencies
Process invoices, post checks to vendors and distribute employee checks
Reconcile accounts
Balance the cash drawer and log receipts
Investigate and resolve out-of-balance accounts
Keep accurate financial records and ledgers
Help prepare for forecasts and audits
Handle guest check-ins, check-outs, room assignments, and special requests
Take, modify, and cancel reservations according to hotel policies
Follow proper credit and cash handling procedures
Resolve guest concerns and assist with customer inquiries; provide information about hotel services and local attractions
Maintain key inventory and request re-keying as needed
Verify accuracy of guest registration and payment details
Perform additional duties as assigned by the General Manager