Night Auditor and Hotel Operations
About The Position
This position involves completing end-of-day activities for the hotel, processing guest payments and transactions, and ensuring smooth front desk operations during the night shift. The role requires handling various financial tasks, guest check-ins and check-outs, and maintaining a professional and welcoming environment. The associate will also be responsible for adhering to company policies, protecting company assets, and contributing to a positive team dynamic. The work environment at Residence Inn by Marriott is focused on supporting guests during long stays, providing a home-like atmosphere, and delivering exceptional service grounded in teamwork and the unique needs of long-stay travelers.
Requirements
- High school diploma or G.E.D. equivalent.
- Less than 1-year related work experience.
- No supervisory experience.
- None
Responsibilities
- Complete end-of-day activities including posting charges to accounts, running night audit backup, and rolling the date.
- Process all payment types such as room charges, cash, checks, debit, or credit.
- Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
- Print contingency lists to have a record of all guests in case of emergency.
- Sell a room/accommodation to guests without reservations based on availability.
- Operate telephone switchboard station, process requests for wake-up calls, and advise guest of any messages.
- Complete the Room Rate Variance Report.
- Process all guest check-ins and assign rooms.
- Activate or reissue room keys using electronic key machine.
- Count bank at end of shift and secure bank.
- Balance and drop receipts according to Accounting specifications.
- Set up, stock, and maintain work areas, and inspect the cleanliness and presentation of all materials prior to use.
- Report accidents, injuries, and unsafe work conditions to manager.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak with others using clear and professional language; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others; support team to reach common goals.
- Comply with quality assurance expectations and standards.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Perform other reasonable job duties as requested by Supervisors.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
