Part Time Weekend Night Audit

SINA18 LLC•Sandston, VA

7d•Onsite

About The Position

SUMMARY: Responsible for all Front Desk Clerk duties, as well as auditing duties listed below. Balance all room charges, restaurant tickets, cash and credit card transactions for the ending day. ESSENTIAL DUTIES AND RESPONSIBILITIES: Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals. Perform quality assurance (QA) requirements for department. Ensures that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed. Remain highly visible and readily available for guests at all times. Assist team with training, supplies and support in order to consistently provide Brand quality service. Take initiative to offer assistance or answer questions throughout the hotel. Perform night audit to verify all previous Front Desk shift transactions; perform night audit checklist. Distribute newspapers and folios under guest room doors. Print registration cards for the next workday. Program wakeup calls. Post and balance all phone calls and restaurant paper work. Put all shift work, phone report, restaurant paper work and wakeup call report and printout in an audit pack. Prepare and balance flash report and fax as needed to owners and corporate office. Walk the property hallways and public areas for safety and security measures. Ensure that all exterior doors are locked allowing key access only. Maintain proper administration of key control. Communicate with General Manager/Assistant General Manager regarding any real or potential emergency situations. Communicate pertinent shift information (Group information, current selling strategy, follow-up required for guests or shift responsibilities, etc.) to managers and associates both verbally and in writing via log-book. Update as necessary. Verify room status with housekeeping report. May be responsible for breakfast setup; laundry duties; and setup and breakdown of the meeting room(s). May have to perform laundry duties. May be responsible for the setup and breakdown of the meeting room(s). Willingness and ability to train new associates. Complete maintenance work orders and deliver to the supervisor in a timely manner. Thoroughly understand and implement the Brand service culture. Perform all shift checklist responsibilities. Support team members to ensure the team’s entire workload is completed daily. May be asked to operate a motor vehicle in the course of running errands for the hotel. Perform other duties as required.

Requirements

Prompt and regular attendance
Work flexible hours and/or overtime as required
Comply with hotel and/or department uniform and professional behavior and appearance standards
Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff
Participate in all mandatory job training and meetings
Ability to successfully complete brand standard training including brand service training
Adhere to property policies and procedures, the Employee Handbook, and/or other property documents
Immediately report any suspicious activities by guests or others
Responsible for own continuous training/personal development, especially professional hospitality skills and proactive approaches to solve guest or hotel concerns
Use empowerment to exceed associate/guest expectations and resolve conflicts
Answer phone within 3 rings using proper Brand Standards greeting and etiquette
First Aid/CPR certification or ability to obtain
Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
Good interpersonal skills
Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property
Ability to communicate effectively verbally and in writing and good telephone skills
Ability to work in a fast-pace, high-energy and demanding work environment
Basic knowledge of hotel operations or ability to learn quickly
Ability to work as a team player with all levels of associates
Dedicated, hard-working, self-motivated
Good time management skills; ability to prioritize and coordinate details; ability to multi-task
Flexibility to adjust work priorities as necessary
Practice safety standards at all times
Computer skills required
Skill in operation of tools and equipment listed below
Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

Nice To Haves

High School diploma or GED preferred
Six months to one year related experience preferred

Responsibilities

Provide exceptional customer service to all hotel guests
Perform quality assurance (QA) requirements for department
Ensure that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed
Remain highly visible and readily available for guests at all times
Assist team with training, supplies and support in order to consistently provide Brand quality service
Take initiative to offer assistance or answer questions throughout the hotel
Perform night audit to verify all previous Front Desk shift transactions; perform night audit checklist
Distribute newspapers and folios under guest room doors
Print registration cards for the next workday
Program wakeup calls
Post and balance all phone calls and restaurant paper work
Put all shift work, phone report, restaurant paper work and wakeup call report and printout in an audit pack
Prepare and balance flash report and fax as needed to owners and corporate office
Walk the property hallways and public areas for safety and security measures
Ensure that all exterior doors are locked allowing key access only
Maintain proper administration of key control
Communicate with General Manager/Assistant General Manager regarding any real or potential emergency situations
Communicate pertinent shift information to managers and associates both verbally and in writing via log-book
Update as necessary
Verify room status with housekeeping report
May be responsible for breakfast setup; laundry duties; and setup and breakdown of the meeting room(s)
Willingness and ability to train new associates
Complete maintenance work orders and deliver to the supervisor in a timely manner
Thoroughly understand and implement the Brand service culture
Perform all shift checklist responsibilities
Support team members to ensure the team’s entire workload is completed daily
May be asked to operate a motor vehicle in the course of running errands for the hotel
Perform other duties as required