Night Audit-1

Pyramid Global Hospitality • Marlborough, MA

2d • $20 - $21 • Onsite

About The Position

We are looking for a highly motivated individual to join our Front Desk team as a Night Auditor. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in and registering guests, the Front Desk Agent is a source of knowledge about the hotel, its amenities, and the local area. This role serves the key overnight hours where exceptional service and attention to detail are of the utmost importance, typically from 11:00 PM to 7:00 AM. Typical Working Days: Sunday, Monday, Thursday, Friday & Saturday. Typical Days Off: Tuesday & Wednesday. If you are a detail-oriented person who enjoys engaging with people from all over the world, making meaningful connections, and taking steps to “WOW” our guests, we want you! This is a tremendous opportunity for a driven individual to grow a career in hospitality with a world-class hotel brand.

Requirements

• Must have the ability to work the overnight hours
• A high attention to detail
• High school diploma or equivalent.
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Computer skills
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Responsibilities

• Provide exceptional customer service by being engaging and taking a sincere interest in our guests.
• Check guests in and out, ensuring proper credit is received, special requests are noted and fulfilled, and accurate guest information is established.
• Help resolve problems and “WOW” guests through service recovery when things aren’t quite right.
• Promote and sell special hotel programs and services.
• Interact with hotel staff in a professional manner and assist other departments with necessary information.
• Be knowledgeable of all emergency procedures and hotel policies.
• Maintain the house bank and follow cash-handling procedures.
• Generate, print, and distribute daily and weekly reports.
• Ensure all Night Audit procedures are followed with great attention to detail.
• Communicate all pertinent information to the Manager on Duty.
• Follow established procedures for posting charges, cashing checks, safe deposits, and processing refunds.
• Assist other departments as needed.

Benefits

• 401k with a company match
• Lucrative bonus programs
• Hilton Team Member Travel Benefits (special discounted rates at Hilton hotels around the world, Team Member and Friends & Family travel rates)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED