Night Audit

SINA18 LLC•Richmond, VA

1d•Onsite

About The Position

Responsible for all Front Desk Clerk duties, as well as auditing duties. This role involves balancing all room charges, restaurant tickets, cash, and credit card transactions for the ending day. The position requires providing exceptional customer service to hotel guests, ensuring their stay is comfortable and accommodating while achieving team and Brand goals. It also involves performing quality assurance (QA) requirements for the department and ensuring adherence to all policies, procedures, federal, state, and local ordinances regarding personnel, security, cash handling, guest relations, and safety.

Requirements

High School diploma or GED preferred.
Six months to one year related experience preferred.
Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
Good interpersonal skills.
Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
Ability to communicate effectively verbally and in writing and good telephone skills.
Ability to work in a fast-pace, high-energy and demanding work environment.
Basic knowledge of hotel operations or ability to learn quickly.
Ability to work as a team player with all levels of associates.
Dedicated, hard-working, self-motivated.
Good time management skills; ability to prioritize and coordinate details; ability to multi-task.
Flexibility to adjust work priorities as necessary.
Practice safety standards at all times.
Computer skills required.
Skill in operation of tools and equipment listed below.
Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.
Prompt and regular attendance.
First Aid/CPR certification or ability to obtain.

Nice To Haves

Willingness and ability to train new associates.
Thoroughly understand and implement the Brand service culture.
Responsible for own continuous training/personal development, especially professional hospitality skills and proactive approaches to solve guest or hotel concerns.
Use empowerment to exceed associate/guest expectations and resolve conflicts.

Responsibilities

Balance all room charges, restaurant tickets, cash and credit card transactions for the ending day.
Perform night audit to verify all previous Front Desk shift transactions and complete the night audit checklist.
Distribute newspapers and folios under guest room doors.
Program wakeup calls.
Post and balance all phone calls and restaurant paper work.
Prepare and balance flash report and fax as needed to owners and corporate office.
Walk the property hallways and public areas for safety and security measures.
Ensure that all exterior doors are locked allowing key access only.
Maintain proper administration of key control.
Communicate with General Manager/Assistant General Manager regarding any real or potential emergency situations.
Communicate pertinent shift information to managers and associates via log-book.
Verify room status with housekeeping report.
May be responsible for breakfast setup; laundry duties; and setup and breakdown of the meeting room(s).
Complete maintenance work orders and deliver to the supervisor in a timely manner.
Support team members to ensure the team’s entire workload is completed daily.
May be asked to operate a motor vehicle in the course of running errands for the hotel.
Perform other duties as required.