Night Audit

COMMONWEALTH LODGING MANAGEMENT LLC•Norfolk, VA

10d•$16 - $17•Onsite

About The Position

The Night Audit position is responsible for maintaining positive guest relations, resolving guest complaints, and ensuring guest satisfaction. This role requires effective communication with guests and team members, and a thorough knowledge of hotel features, services, room rates, special packages, promotions, daily house count, local attractions, and scheduled activities. The position also involves operating hotel systems, processing payments, and performing audit functions to ensure accuracy and efficiency.

Requirements

Exert physical effort in lifting and or transporting at least 25 pounds.
Push/pull carts and other equipment up to 100 pounds.
Endure various physical movements throughout the work areas.
Work environment includes front office, and all areas of the hotel.
Work under variable temperature conditions and noise levels, in indoor and outdoor settings.
Must be able to stand and exert well paced mobility for lengthy periods of time.

Responsibilities

Maintain proper uniform and nametag.
Maintain positive guest relations and guest confidentiality.
Resolve guest complaints to ensure guest satisfaction.
Communicate effectively with guests and team members.
Possess knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count, local attractions, expected arrivals/departures, and scheduled daily group activities.
Maintain and use equipment correctly.
Answer telephone within 3 rings using correct greeting and telephone etiquette.
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
Verify guest information upon arrival and departure.
Communicate pertinent guest information to designated departments.
Maintain and secure a cash bank to perform job functions.
Obtain method of payment from guests and process all payments according to established hotel requirements and S.O.P.’s.
Process adjustments, rebates, paid outs, and credits as required.
Post and audit Banquet charges.
Maintain all guest information and hotel occupancy status using hotel operating systems.
Reconcile telephone calls and miscellaneous accounts and audit all miscellaneous charges.
Verify package postings on house accounts, run end of day program, close day, and check that interfaces are up and running.
Run morning reports and backup reports and distribute them accordingly.
Print express check out folios and distribute.
Review the Night Audit checklist and verify that all work has been completed.