Night Audit

Hampton Inn & Suites Pittsburg•Pittsburg, KS

1d•Onsite

About The Position

The Night Auditor is responsible for attending to guest needs, balancing daily revenue and expense transactions, and performing front desk duties during the night shift. This role involves providing exceptional customer service, resolving guest issues, and ensuring the accuracy of financial records to maintain smooth hotel operations. The Hampton Inn & Suites Pittsburg, managed by Vista Host Management & Development Company, is located in the heart of Pittsburg, Kansas, close to Pittsburg State University and major businesses in the area. The hotel features 80+ spacious rooms and suites, an outdoor pool, fitness center, and complimentary breakfast. It’s a great choice for guests visiting the university or those in town for business meetings and events.

Requirements

Must be able to communicate effectively in English, both written and verbally.
Must be able to stand for extended periods.
Must be able to lift up to 20 lbs.
Strong attention to detail and the ability to manage financial transactions accurately.
Willingness to work night shifts, including weekends and holidays.

Nice To Haves

Enjoys working independently during night hours and has strong problem-solving skills.
Has a high level of attention to detail, especially when handling financial transactions and accounting tasks.
Is capable of providing excellent customer service while managing various front desk duties.
Thrives in an environment that requires multitasking and ensuring guest satisfaction overnight.

Responsibilities

Provide exceptional customer service, making guests' overnight stays comfortable and meeting team and brand goals.
Perform quality assurance (QA) requirements for the front desk department.
Ensure compliance with hotel policies, procedures, and relevant ordinances regarding security, cash handling, and guest relations.
Act as the night manager on duty, handling guest requests, questions, and issues throughout the hotel.
Verify the accuracy of all allowances, corrections, and miscellaneous vouchers during the night shift.
Balance all credit card transactions, prepare deposits, and verify in-house and closed accounts.
Conduct the property management night audit system, closing the current business day and opening the new day.
Manage guest complaints, documenting requests and issues, and ensuring timely resolution and guest satisfaction.
Organize and complete end-of-shift paperwork, phone reports, restaurant paperwork, wake-up call reports, and audit packs.
Maintain the cleanliness and organization of the hotel lobby, coffee stations, and front desk area.
Perform other duties as assigned by management to support overnight operations.