Night Audit (Weekends)

Hampton Inn & Suites Cranberry•Cranberry Township, PA

3d•Onsite

About The Position

This role involves running audit reports and journals from various systems, inputting revenue and expenses to generate daily reports, and preparing detailed revenue reports by auditing tapes and journals. The position requires balancing all revenue and settlement accounts nightly, maintaining files, and resetting systems for the next day. Responsibilities include making corrections, handling computer issues, ensuring proper filing and distribution of documentation, reviewing and correcting discrepancies in the Front Desk System, and coordinating with other departments for smooth operations. The role also requires effective communication with guests and associates, adherence to safety and health standards, and the ability to assist with statistical reports and presentations. Additionally, the position may involve performing duties of a front desk supervisor, guest service agent, and telephone operator as needed. A strong understanding of service standards, guest relations, etiquette, and all applicable regulations is essential. The ability to accurately report information and follow company policies is also required. This is an Equal Opportunity Employer that celebrates diversity and is committed to creating an inclusive environment for all employees.

Requirements

Minimum lifting of 20 pounds.
Pushing, bending, stooping, upward reaching, manual dexterity, standing for extended period of time.
Hearing, writing, typing.
Minimum pulling of 20 pounds.
Must have a comprehensive knowledge of service standards, guest relations, and etiquette.
Must have a comprehensive knowledge of all applicable Federal, state, and local health and safety regulations.
Must have a comprehensive knowledge of the English language to effectively communicate with guests and associates.
Must have excellent mathematical and computer skills.
High school education and relevant training and experience required.
At least one year of relevant experience required.

Nice To Haves

Additional education preferred.

Responsibilities

Run audit reports and journals from all credit card and computer systems.
Input revenue, expenses, and allowance to generate required daily reports such as the Guest Ledger Summary and the Daily Bar Summary.
Prepare daily Bar Revenue Report data by auditing Micros tapes and journals to breakdown revenue, covers, waiters’ fees, tips paid out, and settlements by type and cashier.
Balance all revenue and settlement accounts nightly, maintain files, and reset the system for the next day’s operations.
Make corrections and adjustments and handle any computer issues that may arise.
Ensure all reports and back-up vouchers are complete and filed properly.
Ensure all necessary copies of documentation and reports of daily work are distributed to the proper department.
Review and correct discrepancies in the Front Desk System.
Coordinate with the front desk and restaurant/bar closing to facilitate a smooth operation of file maintenance and reset of systems for next day operations.
Communicate effectively with guests, vendors, and other associates.
Adhere to all applicable Federal, state, local, safety, and health standards.
Assist with the design and preparation of statistical reports and presentations as needed.
Perform front desk supervisor, guest service agent, and telephone operator duties as needed.
Accurately report information.
Scrupulously follow all StepStone and hotel policies and procedures.
Perform other duties as assigned by the immediate supervisor or General Manager.