Night Audit

Algonquin Resort•Prince Albert, SK

4d•Onsite

About The Position

The Night Auditor is responsible for creating a welcoming environment for guests, managing check-ins and check-outs, handling financial transactions, and coordinating with various hotel departments to ensure efficient service delivery and guest satisfaction. This role requires a thorough understanding of hotel operations, including room status, reservations, and safety procedures.

Requirements

Thorough understanding of hotel operations.
Knowledge of room status and room status tracking.
Familiarity with room locations, types, and rates.
Understanding of credit, check-cashing, and cash-handling policies and procedures.
Ability to use suggestive selling techniques.
Proficiency in taking reservations and understanding cancellation procedures.
Skill in processing guest check-outs.
Ability to post and file charges to various accounts.
Excellent guest service skills.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Knowledge of safety and emergency procedures.
Adherence to health and safety guidelines.

Responsibilities

Create a welcoming environment for guests.
Register guests and assign rooms, accommodating special requests.
Complete pre-registration and blocking of rooms for reservations/guest arrival.
Adhere to proper credit, check-cashing, and cash-handling policies and procedures.
Understand room status and room status tracking.
Know room locations, types of rooms available, and room rates.
Use suggestive selling techniques to sell rooms and promote hotel services.
Coordinate room status updates with housekeeping regarding check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
Take reservations for guests (in-house and call-in) and understand cancellation procedures.
Process guest check-outs.
Post and file all charges to guest, master, and city ledger accounts.
Work closely with all hotel departments to improve service delivery and efficiency.
Use proper telephone etiquette.
Coordinate guestroom maintenance work with the engineering and maintenance division.
Report any unusual occurrences or requests to the manager or supervisor.
Know all safety and emergency procedures and be aware of accident prevention policies.
Ensure the work environment (lobby) is tidy and well organized at all times.
Adhere to all health and safety guidelines and standards.