Night Audit FT Sun - Thu

COMMONWEALTH LODGING MANAGEMENT LLC•Norfolk, VA

3d•$16 - $18•Onsite

About The Position

The Night Audit position is responsible for performing various tasks related to guest services and financial reconciliation during overnight shifts. This role requires maintaining positive guest relations, resolving complaints, and ensuring guest satisfaction. The individual will need to have comprehensive knowledge of hotel features, services, rates, promotions, and local attractions. Key responsibilities include managing guest information, processing payments, reconciling accounts, and running end-of-day reports using the hotel's operating systems. The job also involves maintaining cleanliness and organization of work areas and adhering to all hotel policies and procedures.

Requirements

Exert physical effort in lifting and or transporting at least 25 pounds.
Push/pull carts and other equipment up to 100 pounds.
Endure various physical movements throughout the work areas.
Work environment includes front office, and all areas of the hotel.
The job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings.
Must be able to stand and exert well paced mobility for lengthy periods of time.

Responsibilities

Be in proper uniform, with a nametag.
Always maintain positive guest relations and guest confidentiality.
Work to resolve guest complaints, ensuring guest satisfaction.
Communicate effectively with guests as well as team members.
Maintain complete knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count, local attractions and expected arrivals/departures and scheduled daily group activities.
Maintain knowledge of correct maintenance and use of equipment.
Use equipment only as intended.
Answer telephone within 3 rings, using correct greeting and telephone etiquette.
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
Verify guest information upon arrival and departure.
Communicate pertinent guest information to designated departments (i.e., special requests, amenity delivery).
Maintain and secure a cash bank to perform job functions.
Obtain method of payment from guests (credit or cash).
Process all payments according to established hotel requirements, and Commonwealth Lodging Management cash handling S.O.P.’s.
Process adjustments, rebates, paid outs, and credits as required.
Post and audit Banquet charges.
Maintain all guest information and hotel occupancy status using hotel operating systems.
Reconcile telephone calls and miscellaneous accounts and audit all miscellaneous charges. (Banquets, Bars etc.)
Verifies package postings on house accounts, runs end of day program & close day and checks that interfaces are up and running.
Run morning reports and backup reports and distribute them accordingly.
Print express check out folios and distribute.
Review the Night Audit checklist and verify that all work has been completed.