Night Audit
Pan Pacific Whistler•Whistler, BC
•CA$24 - CA$27•Onsite
About The Position
Pan Pacific Whistler is looking for a dedicated Night Auditor to join their team and play a key role in their overnight operations. The Night Auditor supports both Front Office and Finance departments by offering overnight guest services as well as balancing daily financial accounts.
Requirements
- Overnight guest services
- Balancing daily financial accounts
- Guest transaction auditing
- Reservation entry and confirmation
- Processing telephone and walk-in reservations
- Guest greeting
- Luggage and ski storage
- Check-in services
- Bell services
- Shuttle service
- Car valet
- Concierge duties
- Cashiering
- Foreign exchange
- Housekeeping assistance
- Luggage pick-up and storage
- Check-out services
- Guest communication (email, phone, in-person)
- Providing information about events and services
- Promoting food and beverage and retail partners
- Ensuring guest and property security and safety from 11pm to 7am
- Handling issues according to established procedures
Responsibilities
- Produce a variety of reports for other departments and support the Night Manager with the Night Audit function. Ensure reports are effective, timely and accurate.
- Complete audit of guest transactions.
- Offer reservation support which includes, entering of reservations, confirmation of extranets. Processing telephone and walk-in reservations.
- Provide arrival experience services, including greeting guests, luggage and ski storage, check-in, bell services, shuttle service, car valet and concierge duties.
- Provide in-house services, including cashiering and foreign exchange, bell, valet and concierge and housekeeping.
- Provide departure services including luggage pick-up and storage, check-out services and offering assistance as needed.
- Assist with guest communication including responding to guest emails, taking calls and in person communication.
- Provide accurate and timely information about events and services available to guests.
- Promote food and beverage and retail partners.
- Ensure guest and property security and safety during the hours of 11pm to 7am, by handling any issues according to established procedures.
- Perform other duties assigned by the Night Manager, Front Office Manager or Director of Operations as required.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
