Night Audit

InnVest • Seattle, WA

2d • Onsite

About The Position

As our Night Auditor, you'll be the friendly face — and steady hand — of the hotel overnight. You'll handle check-in and check-out, keep the phones covered, and navigate whatever comes your way, all while balancing the books and keeping the property running smoothly until the sun comes up. You'll act as an advocate for the hotel, a creator of ridiculously personal experiences, and someone who builds the kind of rapport that brings guests back.

Requirements

• A high school diploma or GED
• Previous experience in a customer-facing role
• A flexible schedule — you're available to work overnight shifts, weekends, and holidays
• A cool head under pressure, especially when arrivals and departures stack up
• A calm, can-do approach to solving guest problems
• Comfort with hotel systems and the ability to enter information accurately

Nice To Haves

• Opera experience preferred

Responsibilities

• Check guests in and out in a confident, professional, and friendly manner
• Answer all phone calls promptly and knowledgeably, ensuring complete and accurate information every time
• Calmly and confidently handle guest requests and issues as they arise
• Review arrivals, noting special requests and blocking rooms as needed
• Conduct pre-assignment of rooms, including VIPs, repeat guests, packages, and special requests
• Monitor room availability and review the hotel's daily selling status using the yield management system
• Complete all items on your shift checklist (AM, PM, or Overnight) by the end of your shift
• Open, secure, and balance your daily shift bank — counting and verifying cash, checks, and credit card transactions
• Verify the credit limit report and ensure proper credit policies are followed
• Follow established key control procedures
• Submit lost & found articles with a completed report
• Know your fire and emergency procedures, and handle and report security issues appropriately
• Communicate by phone or radio with other departments — Reservations, Sales, Housekeeping, Engineering, and Valet — to keep everyone in sync
• Take on responsibilities outside of this job post at times

Benefits

• On-site parking available – first come, first serve
• Dry Cleaning provided (uniform only)
• Hotel + restaurant discounts in all of Kimpton + IHG – worldwide!
• Paid Time Off – sick & vacation pay with rollover
• Paid Holidays after 90 days of employment
• Affordable medical/dental/vision/HSA plans
• Basic & Supplemental Life Insurance
• Short/Long Term Disability Insurance
• Hospital Indemnity, Critical Illness & Accident Insurance
• Tuition Reimbursement
• Commuter Benefits
• 401k with Company match

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED