Night Audit

SINA18 LLC•Chester, VA

3d•Onsite

About The Position

Responsible for all Front Desk Clerk duties, as well as auditing duties. This role involves balancing all room charges, restaurant tickets, cash, and credit card transactions for the ending day. The position requires providing exceptional customer service, performing quality assurance, and ensuring adherence to all policies, procedures, and local ordinances regarding personnel, security, cash handling, guest relations, and safety. The associate must remain highly visible and available to guests, assist team members with training and support, and take initiative to offer assistance throughout the hotel. Key responsibilities include performing the night audit checklist, distributing newspapers and folios, programming wakeup calls, posting and balancing phone calls and restaurant paperwork, preparing and balancing the flash report, and ensuring property safety and security by walking hallways and public areas and verifying that exterior doors are locked. Communication with management regarding emergencies and shift information via log-book is crucial. The role also involves verifying room status with housekeeping, potentially assisting with breakfast setup, laundry duties, and meeting room setup/breakdown. Training new associates, completing maintenance work orders, understanding and implementing the Brand service culture, and supporting team members are also expected. The role may require operating a motor vehicle for errands and performing other duties as required.

Requirements

Prompt and regular attendance.
Work flexible hours and/or overtime as required.
Comply with hotel and/or department uniform and professional behavior and appearance standards.
Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
Participate in all mandatory job training and meetings.
Ability to successfully complete brand standard training including brand service training.
Adhere to property policies and procedures, the Employee Handbook, and/or other property documents.
Immediately report any suspicious activities by guests or others.
Responsible for own continuous training/personal development, especially professional hospitality skills and proactive approaches to solve guest or hotel concerns.
Use empowerment to exceed associate/guest expectations and resolve conflicts.
Answer phone within 3 rings using proper Brand Standards greeting and etiquette.
First Aid/CPR certification or ability to obtain.
Computer skills required.
Skill in operation of tools and equipment listed below.
Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.
Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
Good interpersonal skills.
Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
Ability to communicate effectively verbally and in writing and good telephone skills.
Ability to work in a fast-pace, high-energy and demanding work environment.
Basic knowledge of hotel operations or ability to learn quickly.
Ability to work as a team player with all levels of associates.
Dedicated, hard-working, self-motivated.
Good time management skills; ability to prioritize and coordinate details; ability to multi-task.
Flexibility to adjust work priorities as necessary.
Practice safety standards at all times.

Nice To Haves

High School diploma or GED preferred.
Six months to one year related experience preferred.

Responsibilities

Balance all room charges, restaurant tickets, cash and credit card transactions for the ending day.
Perform quality assurance (QA) requirements for department.
Ensure that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed.
Remain highly visible and readily available for guests at all times.
Assist team with training, supplies and support in order to consistently provide Brand quality service.
Take initiative to offer assistance or answer questions throughout the hotel.
Perform night audit to verify all previous Front Desk shift transactions; perform night audit checklist.
Distribute newspapers and folios under guest room doors.
Print registration cards for the next workday.
Program wakeup calls.
Post and balance all phone calls and restaurant paper work.
Put all shift work, phone report, restaurant paper work and wakeup call report and printout in an audit pack.
Prepare and balance flash report and fax as needed to owners and corporate office.
Walk the property hallways and public areas for safety and security measures.
Ensure that all exterior doors are locked allowing key access only.
Maintain proper administration of key control.
Communicate with General Manager/Assistant General Manager regarding any real or potential emergency situations.
Communicate pertinent shift information (Group information, current selling strategy, follow-up required for guests or shift responsibilities, etc.) to managers and associates both verbally and in writing via log-book.
Verify room status with housekeeping report.
May be responsible for breakfast setup; laundry duties; and setup and breakdown of the meeting room(s).
May have to perform laundry duties.
May be responsible for the setup and breakdown of the meeting room(s).
Willingness and ability to train new associates.
Complete maintenance work orders and deliver to the supervisor in a timely manner.
Thoroughly understand and implement the Brand service culture.
Perform all shift checklist responsibilities.
Support team members to ensure the team’s entire workload is completed daily.
May be asked to operate a motor vehicle in the course of running errands for the hotel.
Perform other duties as required.