Night Audit

Buffalo Lodging • Cheektowaga, NY

2d • Onsite

About The Position

Courtyard® by Marriott Buffalo Airport is seeking a Night Auditor to join their team. The Night Auditor serves as the primary point of contact for guests during overnight hours, ensuring superior service. This role involves managing guest check-ins and check-outs, handling financial transactions, providing information about hotel services, and processing reservations. Additionally, the Night Auditor is responsible for organizing paperwork, balancing accounts, investigating discrepancies, running reports, and preparing guest folios for express check-out. Buffalo Lodging Associates, founded in 1996, is a hotel management company based in Canton, MA, with an extensive portfolio of 50 hotels partnered with major brands like Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International. The company emphasizes true hospitality and operational excellence, fostering a community of welcoming, committed, and passionate associates.

Requirements

• Customer Service experience
• Must have valid drivers license, and acceptable driving history subject to company approval

Nice To Haves

• Customer Service experience, in a hotel setting preferred
• BRAND experience is a plus
• High School diploma or equivalent is preferred
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred

Responsibilities

• Greeting guests
• Complete the check-in/check-out procedure through the Property management system while obtaining and storing pertinent information
• Handles cash, credit card information and goods at the property
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all
• Respond to all guest requests in a timely manner
• Taking reservations from incoming callers inputs all pertinent information into the hotel management system
• Updates and cancels reservations in the system as requested by the guest
• Organizes previous shifts paperwork, closes and balances all room accounts and vouchers, investigates and analyzes out of balance situations, runs trial balance reports and night audit
• Prepares guest folios for express check out

Benefits

• Paid Weekly (Every Friday!)
• Medical, Dental & Vision Insurance
• Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts – for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees