Night Audit Supervisor

Concord Hospitality Enterprises•Miami, FL

9d•Onsite

About The Position

The Night Audit Supervisor oversees the nightly operations of the Front Office and Night Audit staffs. Act as contact person for guest and other hotel departments during “graveyard” shift.

Requirements

Supervisory skills and abilities.
Ability to make decisions based on set policies and procedures.
Oral and written communications skills.
Good telephone etiquette.

Responsibilities

Supervise the night accounting employees; review and verify work, train, schedule, and recommend and conduct performance appraisals.
Reconcile and complete all daily front desk agents’ work.
Run Find trial balance to post rooms and close day.
Run accounts receivable reports.
Provide next day reports for Front Office, Housekeeping, Sales, and Executive Office as required.
Investigate all service and safety issues reported during the shift to fine their cause, and give recommendations to avoid repeated issues. Initiate investigations.
Write and supervise the creation of incident reports.
Monitor investigations to their timely conclusion. Ensure appropriate follow up with guests and visitors, documenting all contacts.
Check guests in and/or out.
Operate/handle telephone lines.
Escort incoming guests to their rooms when feasible.
Additional duties as necessary and assigned.
Carry out any reasonable request by Management that is capable of being performed.