Night Audit Supervisor | $1000 Sign-on Bonus

CSM Careers•St Louis Park, MN

8d•Onsite

About The Position

This position is responsible for the supervision of night audit operations: assisting guests upon check-in/out, balancing and closing previous business day, completing daily financial reports, and interacting with guests in a professional and timely manner, while following CSM high standards of quality to ensure guest satisfaction. Effective supervision of assigned staff to ensure guest satisfaction, positive employee relations and achievement of overall financial results. Guest Service: Accountable for guest satisfaction by ensuring service standards are met and guests’ needs and concerns are responded to in a timely manner with a focus on service recovery when applicable. Works side by side with staff to train and model appropriate guest service standards. Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations. Anticipates and responds to guests in a friendly and positive manner. Processes check-ins and check-outs, verify billing, creates reservations, and processes special requests. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Assists in achieving business revenue goals by developing and implementing creative service programs designed to increase guest satisfaction. Audit: Accountable for accurately balancing all revenue sources and completing daily financial reports. Processes no-show reservations and prepares financial reports for managerial review. Closes the financial day for the hotel. People Management and Training: Responsible for training, coaching, and development of night audit associates. Evaluates staff performance and coaches to ensure standards are met. Works in conjunction with manager to deliver discipline/corrective action and make termination decisions. Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees. Ensures all required training for department employees is completed and training records are maintained. Analyzes quality issues, identifies training needs, suggests changes and ensures implementation to improve results. Utilizes available resources and adheres to CSM training policies. Promotes collaboration and positive, professional work environment. Financial Results and Cost Control: Responsible for assisting in effective labor management through proper scheduling, monitoring, and adjusting based on business needs. Follows proper selling techniques and ensures strategies are utilized to maximize room revenues. Monitors room availability, follows restrictions, and all booking policies and procedures. Drives sales and maximizes revenue by up-selling rooms and amenities. Successfully works with the front desk team to achieve sell-out occupancy. Uses expertise to suggest and implement changes to night audit operations as needed, while maximizing revenue and occupancy. Self/Workload Management: Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. Must have high attention to detail, good communication skills and leadership ability. Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving. Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines. Adheres to all CSM Standard Operating Procedures and demonstrates reliable attendance. Complies with CSM attendance policy in a predictable and reliable manner. Safety and Security: Conducts routine inspections of hotel property and grounds to ensure safety and security standards are met in accordance with CSM, brand, local, state, and federal regulations. Anticipates and responds to guest incidents and security situations in a timely and professional manner. Observes and complies with all hotel policies and procedures relating to guest safety and security. Completes all required safety and security documentation and follow-up. Maintains thorough knowledge of hotel emergency procedures.

Requirements

2+ years prior guest service experience required, preferably in a hospitality setting.
Basic computer knowledge.
Excellent verbal skills.
High attention to detail.
Good communication skills.
Leadership ability.
Excellent organization skills.
High degree of creativity to facilitate efficient problem solving.
Ability to manage multiple priorities.
Ability to work in an environment with frequent interruptions and tight deadlines.
Adherence to all CSM Standard Operating Procedures.
Reliable attendance.
Compliance with CSM attendance policy.
Ability to lift, push and pull up to 75 pounds on an occasional basis.

Nice To Haves

Some college or college degree preferred.

Responsibilities

Supervise night audit operations.
Assist guests with check-in/out.
Balance and close the previous business day.
Complete daily financial reports.
Interact with guests professionally and timely.
Ensure service standards are met and guest needs are responded to.
Process check-ins and check-outs, verify billing, create reservations, and process special requests.
Assist guests with knowledge of hotel property, local attractions, and hours of operation.
Develop and implement creative service programs to increase guest satisfaction.
Accurately balance all revenue sources and complete daily financial reports.
Process no-show reservations and prepare financial reports.
Close the financial day for the hotel.
Train, coach, and develop night audit associates.
Evaluate staff performance and coach to ensure standards are met.
Deliver discipline/corrective action and make termination decisions in conjunction with manager.
Motivate staff by setting goals, providing feedback, and rewarding/recognizing employees.
Ensure required training is completed and training records are maintained.
Analyze quality issues, identify training needs, and suggest/implement changes.
Assist in effective labor management through proper scheduling.
Maximize room revenues through selling techniques and strategies.
Monitor room availability, follow restrictions, and booking policies.
Drive sales and maximize revenue by up-selling rooms and amenities.
Achieve sell-out occupancy with the front desk team.
Suggest and implement changes to night audit operations.
Attend department/hotel meetings.
Conduct routine inspections of hotel property and grounds for safety and security.
Respond to guest incidents and security situations.
Comply with hotel policies and procedures relating to guest safety and security.
Complete safety and security documentation and follow-up.
Maintain knowledge of hotel emergency procedures.

Benefits

medical
dental
vision insurance plans
company-paid life insurance
short term disability coverage
company-paid long term disability coverage for eligible employees
401(k) plan with company match
tuition reimbursement
voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft)
time-off
scholarship program
generous hotel discounts