Night Audit / Risk Agent

WINDSOR CAPITAL GROUP•Asheville, NC

7d•Onsite

About The Position

Windsor Hospitality is looking for their newest Night Audit Risk Agent to join the team at the Renaissance Asheville. This role serves as the primary overnight safety presence, patrolling the property, responding to emergencies, and ensuring the security of guests and team members. The position also provides support for audit and front desk tasks when needed. The ideal candidate is alert, level-headed under pressure, and takes pride in being a reliable point of contact during overnight hours.

Requirements

Knowledge of safety, emergency response, and loss prevention practices, or a strong willingness to learn.
Ability to stay calm, assess risk, and exercise sound judgment in high-pressure situations.
Comfortable patrolling the property and remaining alert and mobile throughout an overnight shift.
Strong communication skills with guests, team members, and emergency personnel alike.
Basic computer proficiency; comfortable learning hotel systems and assisting with audit functions when needed.

Nice To Haves

Prior experience in security, loss prevention, law enforcement, or emergency response preferred; hospitality experience a plus.
CPR/First Aid certification preferred, or willingness to obtain upon hire.

Responsibilities

Serve as the primary overnight safety presence, patrolling the lobby, hallways, stairways, parking lots, and other areas of the property.
Respond promptly and calmly to overnight emergencies, including medical incidents, fire alarms, and safety concerns.
De-escalate disturbances involving guests or visitors with professional judgment and composure.
Report and document incidents accurately, contacting law enforcement or emergency services when necessary.
Control overnight access to the property, verifying guest identity and ensuring only authorized individuals are in secured areas.
Support the Night Auditor as needed, assisting with audit tasks, reporting, and front desk functions.
Serve as a point of contact for overnight guests, handling check-in, check-out, and general assistance.
Manage wake-up call requests and operate the PBX switchboard, responding to overnight calls professionally.