NIGHT AUDIT/OVERNIGHT SECURITY

Texas Western Hospitality Group•Chandler, AZ

2d•Onsite

About The Position

This role involves balancing and auditing room revenue and food and beverage revenue, preparing various audit worksheets and Daily Flash Reports, and assuming responsibilities of the Manager on Duty from midnight until the morning shift arrives. The position also includes logging guest complaints, registering and checking out guests, balancing and auditing room and tax charges, cashiers reports, and guest and house accounts. Daily management and accounting reports, customer tracking reports, market segmentation reports, and food and beverage revenue reports are prepared to ensure accurate accounting of hotel revenues and expenses. Communication with other hotel departments is necessary to resolve discrepancies and exchange information. The role also encompasses performing Guest Service Representative functions, potentially assisting with room reservations, answering phone calls, facilitating department key security, responding to guest requests, handling confidential information with integrity, making daily deposits, verifying room charges and rates, managing daily paperwork, and submitting reports to the corporate office. Additionally, the position involves monitoring room availability, blocking rooms, handling guest requests, performing and documenting security walks, understanding and implementing emergency procedures, preparing and replenishing continental breakfast, performing Guest Service Agent duties including laundry, and potentially making management decisions in the manager's absence. A professional appearance and adherence to company policies and procedures are expected.

Requirements

MUST BE ABLE TO WORK OVERNIGHT 11PM-7AM.
MUST BE ABLE TO WORK WEEKENDS.
2 NIGHT AUDIT SHIFTS AND 2 OVERNIGHT SECURITY SHIFTS PER WEEK.

Responsibilities

Balances and audits room revenue, food and beverage revenue for accuracy.
Assists in the preparation of all reports relevant to daily revenues.
Prepares various audit worksheets and the Daily Flash Reports.
Assumes responsibilities of the Manager on Duty from Midnight until the morning shift arrives.
Logs guest complaints into the Front Desk Communication or Log Book.
Registers guests into the hotel and checks guests out of the hotel.
Balances and audits for accuracy all room and tax charges, cashiers reports and guest and house accounts.
Completes and transmits daily management and accounting reports and supporting documents.
Prepares customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses.
Communicates with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
Performs all Guest Service Representative functions as required.
May assist in booking room reservations.
May assist in answering hotel phone calls and notifying guests of messages.
Facilitates proper security of department keys.
Responds quickly to guest requests in a friendly manner.
Follows up to ensure guest satisfaction.
Handles confidential information, including guest records, with a high degree of integrity.
Makes daily deposits (as applicable).
Verifies room charges and rates.
Verifies register has appropriate starting cash.
Manages daily paperwork including occupancy report; guest list; cash drawer summary; balance sheet; account summary; history file; and housekeeping report.
Submits reports to the corporate office as appropriate.
Monitors room availability.
Blocks rooms and handles guest requests.
Performs and documents security walks on a regular basis.
Has a thorough knowledge of emergency procedures and the implementation of procedures.
Prepares continental breakfast on time; replenishes breakfast items as needed.
Performs duties of a Guest Service Agent, including laundry functions as directed.
May be required to make management decisions in the managers absence.
Provides a professional image at all times through appearance and dress.
Follows company policies and procedures.