NIGHT AUDIT/OVERNIGHT SECURITY

Texas Western Hospitality Group•Tucson, AZ

23h•Onsite

About The Position

This role involves balancing and auditing room revenue, food and beverage revenue, and assisting in the preparation of daily revenue reports. The position also includes preparing audit worksheets and Daily Flash Reports. The Night Auditor/Overnight Security will assume the responsibilities of the Manager on Duty from midnight until the morning shift arrives, logging guest complaints, and performing Front Desk duties such as registering and checking out guests. Key responsibilities include auditing room and tax charges, cashiers reports, and guest/house accounts, as well as completing and transmitting daily management and accounting reports. The role requires communication with other departments to resolve discrepancies and facilitate security. Additionally, the position involves performing Guest Service Representative functions, potentially assisting with reservations and phone calls, managing departmental keys, responding to guest requests, handling confidential information with integrity, making daily deposits, verifying room charges and rates, managing daily paperwork, submitting reports to the corporate office, monitoring room availability, blocking rooms, performing security walks, knowing emergency procedures, preparing continental breakfast, and performing laundry functions. The role may require making management decisions in the manager's absence and maintaining a professional image.

Requirements

MUST WORK WEEKENDS.
2 OVERNIGHT SECURITY AND 2 OVERNIGHT NIGHT AUDIT SHIFTS PER WEEK
Thorough knowledge of emergency procedures and the implementation of procedures.
Provides a professional image at all times through appearance and dress.
Follows company policies and procedures.

Nice To Haves

May assist in booking room reservations
May assist in answering hotel phone calls and notifying guests of messages
May be required to make management decisions in the managers absence.

Responsibilities

Balances and audits room revenue, food and beverage revenue.
Assists in the preparation of all reports relevant to daily revenues.
Prepares various audit worksheets and the Daily Flash Reports.
Assumes responsibilities of Manager on Duty from Midnight until the morning shift arrives.
Logs guest complaints into the Front Desk Communication or Log Book.
Registers guests into the hotel and checks guests out of the hotel.
Balances and audits for accuracy all room and tax charges, cashiers reports and guest and house accounts.
Completes and transmits daily management and accounting reports and supporting documents.
Prepares customer tracking report, market segmentation report, food and beverage revenue report.
Communicates with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
Performs all Guest Service Representative functions as required.
May assist in booking room reservations.
May assist in answering hotel phone calls and notifying guests of messages.
Facilitates proper security of department keys.
Responds quickly to guest requests in a friendly manner.
Follows up to ensure guest satisfaction.
Handles confidential information, including guest records, with a high degree of integrity.
Makes daily deposits (as applicable).
Verifies room charges and rates.
Verifies register has appropriate starting cash.
Manages daily paperwork including occupancy report; guest list; cash drawer summary; balance sheet; account summary; history file; and housekeeping report.
Submits reports to the corporate office as appropriate.
Monitors room availability.
Blocks rooms and handles guest requests.
Performs and documents security walks on a regular basis.
Has a thorough knowledge of emergency procedures and the implementation of procedures.
Prepares continental breakfast on time; replenishes breakfast items as needed.
Performs duties of a Guest Service Agent, including laundry functions as directed.
May be required to make management decisions in the managers absence.
Provides a professional image at all times through appearance and dress.
Follows company policies and procedures.