Night Audit/Night Janitor Hybrid

Sonora Resort•Campbell River, BC

9d•CA$21 - CA$23•Onsite

About The Position

Sonora Resort is seeking a dependable, motivated, and adaptable individual to join their team in a unique hybrid role combining Night Janitor and Night Auditor responsibilities. This position follows a two-week on, one-week off rotation. During the two working weeks, staff reside on the island, with transportation provided to Campbell River at the end of the rotation. Employees are required to leave the island during their week off and arrange their own accommodations and travel. Extended rotations may occasionally be required during high occupancy periods. The Night Auditor shift involves working a 10-hour overnight shift from 9:00 PM to 7:00 AM, responsible for reconciling daily financial transactions and ensuring the safety, security, and overall care of the resort and its guests overnight. The Night Janitor position involves working an 8-hour overnight shift from 9:00 PM to 5:30 AM, supporting the cleanliness and presentation of the resort’s public spaces, working independently while coordinating with the Night Auditor.

Requirements

Must be dependable and self-motivated
Strong computer literacy
Previous guest service experience
Operate small electric resort vehicles
Applicants must be legally eligible to work in Canada

Nice To Haves

Experience with property management systems (Opera Cloud is an asset)
Basic understanding of accounting and fiscal procedures
First Aid & AED certificates are an asset.

Responsibilities

Reconcile receipts, balance cash and credit card transactions nightly.
Close and balance property management system modules.
Investigate and resolve out-of-balance situations; notify Operations Manager as required.
Data entry (guest profiles, fishing licenses, etc.).
Issue nightly occupancy manifest to management.
Complete night security report.
Lock and secure resort buildings.
Answer hourly security calls.
Conduct routine patrols of guest, public, staff, and peripheral areas (including wildlife monitoring).
Monitor resort cameras.
Monitor noise levels in staff areas.
Identify and report maintenance or safety concerns.
Perform light janitorial tasks as required.
Assist with minor event or dining room setup.
Reopen buildings in preparation for the next business day.
Answer main phone line and assist with guest inquiries.
Create and deliver keycards.
Ensure wake up calls are booked where required.
Be ready for guests at any time during shift – handle enquiries or complaints calmly and effectively.
Working with Health & Safety officer on any medical related issues.
Informing Operations Manager of any unusual guest activity, requests or complaints.
Serve as a professional and welcoming front-line representative of the resort.
Deep clean all common areas to ensure the highest level of hygiene and sanitation is met.
Clean dining lodge floors, spa areas, and public washrooms.
Sweep, scrub, vacuum, and mop floors throughout the resort.
Manage garbage and recycling in accordance with environmental initiatives.
Provide laundry services including sorting, folding, and pressing linens.
Respond promptly to guest requests (cots, cribs, extra towels, etc.).